Customer Service Insurance

Shirley Annette Keys

Bradenton, FL *****

*********@********.**.*** - 941-***-****

CAREER OBJECTIVE

To obtain a customer service position in an organization that expects professional, courteous and supportive care for its customers and/or patients.

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative - Utilities

Manatee County Government – Bradenton, FL – July 2015 to June 2016

(Assisted residents of the county to resolve issues with utility service quality and billing)

Over the phone and in person, process and resolve a wide variety of customer issues regarding utility service quality, changes to existing services, requests for new services and issues with billing.

Interactions require the utmost tact, patience and discretion while explaining regulations and rules to customers who are experiencing critical utility problems or outages.

Work with several data bases and software to create, update, and maintain customer information, notes, and records as required.

Make appropriate decisions to resolve customer service and billing issues in accordance with established policies and procedures.

Process financial transactions, including customer payments.

Consistently interacts with others in a proactive, positive and professional manner.

Clinic Business Specialist

Coastal Orthopedics - Bradenton, FL - May 2008 to August 2014

(Provided "Raving Fan" Customer Service, greeted callers in a professional manner.)

Completed all procedures regarding scheduling, rescheduling and or canceling appointments.

Process and verify Insurance authorization and accurately document insurance and demographic information in the patient's charts demographic and insurance information.

Monitored and maintained the flow of the patient registration process.

SHIRLEY ANNETTE KEYS RESUME (PAGE 2 OF 2)

Prepared and processed the required consent forms and obtained the necessary signatures upon patient arrival.

Generated a variety of routine reports working with the NextGen system.

Restorative Aide

Manatee Memorial Hospital - Bradenton, FL - November 1995 to September 2007

(Assisted therapists with exercise programs requiring knowledge of multiple exercise programs.)

Instructed Arthritis Foundation aquatic classes and substituted for open aquatics instructors requiring considerable tact, patience and communication skill.

Scheduled patients for therapy and assisted the front office in answering phones, filing, faxing and organizing.

Cleaned fitness area as needed, ordered linens and supplies.

Served as a member of the Employee Activity Committee and as the United Way representative for the Department.

Transporter, Radiology Assistant - 1979 – 1981 and 1983 - 1994

Manatee Memorial Hospital

Transported patients to and from testing.

Organized reports and verified documents needed per physician.

Drafted, proofed and typed a variety of activity reports.

Cashier/Food Service

Tropicana Products Bradenton, FL - 1981 - 1982

Collected cash and reconciled sales in a large, high volume, corporate headquarters cafeteria.

Set-up displays, hot and cold foods.

EDUCATION

Graduate of Bayshore High School - Bradenton, FL

SKILLS AND TRAINING

Microsoft Office Suite of Products

CPR & First Aid certified

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