CASE MANAGER
Resume:
DEREK HARRISON
**** **** ***** ******, ***. **F • Bronx, NY 10475 • 917-***-**** • *******.******@*****.***
SUMMARY OF QUALIFICATIONS
Willingness to learn and tackle challenges
Ability to complete assigned task with little or no supervision
Experience in conflict resolutions, crisis intervention, group planning, group facilitation, and group management
Microsoft Office (Access, Excel, Outlook, PowerPoint, Publisher) and CARES software proficient
EXPERIENCE
HelpUSA- Clarke Thomas Men Shelter, New York, NY 06/2016-4/2017
Case Manager/Group Facilitator
Assess clients and provide resources to assist them during the transition of living homeless
Collaborate with social service team to find suitable housing for clients
Analyzed clients risk level based on population
Monitor clients and maintain charts based on DHS requirements
Facilitate weekly life skills workshops to clients on site
Perform other clerical duties as required by immediate supervisor
Sheltering Arms Children and Family Services, Bronx, NY 01/2015 – 12/2016
Juvenile Counselor
Provides direct supervision and accountability for whereabouts of residents at all times
Utilizes mechanical restraints to transport youth between sectors of the home
Works closely with representatives from the Department of Education to ensure safety during educational enrichment
Intervenes during emergencies or altercations in order to ensure the safety of all residents
Manages residents' behavior utilizing the principles of the Integrated Treatment Model with the goal of teaching the young people to make positive, lasting changes in their behavior
Implements daily living routines, schedules and procedures
Assures the safety of the residents and maintains security
Ensures high standard of sanitary conditions throughout the house including heavy cleaning and laundry
Participates in the planning and execution of educational, recreational, and personal enrichment activities
Interacts and communicates with Sheltering Arms staff in matters related to, but not limited to, the needs of the residents and the program, in general
Fortune Society, Long Island City, NY 07/2014 – 11/2014
Case Manager/Group Facilitator
Incorporated the sense of diversity into the curriculum to be facilitated
Developed service plans based on assessments and conjunction with participants goals and specific activities
Referred clients to outside social service providers to address psychiatric and personal issues
Interviewed and assessed twenty five clients each week
ResCare/New York Job Partners, New York, NY 09/2010 – 07/2013
Lead Career Advisor
Interpreted information such as eligibility requirements, application details, payment methods and legal rights
Provided applicants with assistance in completing forms such as job referrals for unemployment compensation claims
Prepared required reports and documentation for assigned cases
Phoenix House Foundation, Long Island City, NY 06/2008 – 09/2010
Senior Counselor
Supervised counselors in residential treatment facility
Monitored daily clinical functions
Interviewed, counseled, and established treatment plans for a caseload of 30 -35 clients
Maintained relations with community services for clients discharge
Leadership Training Institute, Hempstead, NY 03/2005 – 05/2008
Senior Residential Aide
Counseled parents with child rearing problems
Interviewed clients and families to assess what services were needed
Counseled students around behaviors, consulted with parents, teachers and other school personnel to determine cause of problem such as truancy and other behavioral problems
Represented PINS clients and their best interest in court
EDUCATION & PROFESSIONAL DEVELOPMENT
York College of the City University of New York, Jamaica, NY
Bachelor of Science: Social Work/ Sociology, Awarded – 2014
Reaching Across the World Ministries, Brooklyn, NY
CASAC-T Certification, Awarded – 2015
Borough of Manhattan Community College, New York, NY
Associate of Science: Early Childhood Education, Awarded – 1996
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