Service Representative Security Guard

John C. Skelly *** Paff Ave., Uniondale, NY *****

*******@***********.*** • Cellular 516-***-**** • Home 516-***-****

Summary

Highly motivated and highly energetic Time System Implementation Specialist. Extremely knowledgeable in understanding, configuring and implementing client's TIME systems to fit their needs.

Skills

• Workflow Management • Coaching & Mentoring • Time Management

• Needs Assessment • Problem Solving • Teamwork

• Customer Relations • Customer Retention

Relevant Work History

ADP, Melville, NY 2005 to Present

Implementation Specialist IV

Continuously exceeding clients’ expectations for start goals, resulting in high client satisfaction ratings

Working with new and established accounts valued at xx to configure and implement their time and attendance systems, based on guidelines discussed with clients regarding overtime, holidays, lunch programs and TIME tracking

Collaborating with colleagues to help support complex setups run seamlessly

Training and assisting of newly hired implementation specialists hired over the past 8 years with a high level of success and retention

Working with clients’ IT departments to configure the TIMECLOCK hardware for time punch data capture, as needed

ADP, Melville, NY 2001 to 2005

Client Service Representative

Worked with clients to resolve payroll related issues

Solved issues and determined best course of action to assist client

Answered field questions on new product rollouts that arose

Assisted with the rollout of new payroll product launched in the Mid-Atlantic Region

Volunteer

Uniondale Fire Department, Uniondale, NY 2001 to Present

Ex. Chief / Volunteer Firefighter

As Chief of the volunteer fire department, in addition to providing fire protection and emergency medical service protection for the community, I have experience working with community organizations, local businesses and county agencies to assist them, as and where needed.

Uniondale Fire Department, Uniondale, NY 1981 to 1989

Volunteer Firefighter

Helped provide fire protection to the residents of Uniondale and the surrounding communities.

Education

Uniondale High School, Uniondale, NY 1981

H.S. Diploma

New York State Department of State

Registered Armed Security Guard Expires 04/14/2018

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