Customer Service, Data Entry, Receptionist

Ankhesenpaaten N. Jones

*** *. ******* ******* #*

Dania Beach, FL 33004

(C) 754-***-****

**********@*****.***

OBJECTIVE

Motivated self-starter with outstanding customer service aptitude. Well organized, highly detail oriented, accurate and focused. Offering over 10 years of increasingly responsible experience in the Customer Service / Administrative Assistant field, with an array of skills and experience to perform in other fields as well. Troubleshooter adept at identifying problems and implementing solutions. Proven results developing new capabilities in others, as well as myself.

SKILLS PROFILE

Strong interpersonal skills with ability to easily establish rapport and trust.

Effective communication, verbal, and written skills.

Able to work effectively under minimal supervision.

Computer skills include, Microsoft Office Word, Excel, Photoshop, Outlook Express and Internet savvy.

Experienced in operating heavy machinery, assembling products and printed materials.

EMPLOYMENT HISTORY

SHS / BLUE CROSS BLUE SHIELD of MICHIGAN / Customer Service Representative/ July 2016

3111 N. University Dr., Coral Springs, FL 33065

40 hours / week

-Payment Specialist

-Customer Service

-Data Entry

FEDCO PHARMACY / Sales and Ordering Clerk / March 2015 - March 2016

255 Sunrise Avenue, Palm Beach, FL 33480

40 hours / week

-Customer Service / Sales / Data Entry / Office Duties (Clerical).

-Inventory / Stock / Shipping and Receiving orders.

-Ordering merchandise from numerous vendors.

BEACH DEPOT, INC / Shipping and Receiving / Quality Control Inspector / April 2014 - February 2015

425 N Atlantic Avenue, Daytona Beach, FL 32118

35 hours / week

-Inspection of all outgoing and incoming items

-Selection and preparation of all outgoing orders

-Management of multiple accounts for shipping purposes.

-Responsible for making sure customers are aware of all rules, regulations, and return policies of company.

UNITED LEGAL / BERGES LAW FIRM / Financial Advisor / January 2013 - April 2014

1451 W. Cypress Creek Rd., Ft. Lauderdale, FL 33309

40 hours / week

- Management of multiple financial accounts in preparation for legal representation.

- Inbound / Outbound call taking

- Data Entry

-Providing credit report status and collection of funds.

-Quality Control / Verifications

LLOYD WARD GROUP / DEBT ANSWER / Account manager/August 2012 - January 2013

6555 Nova Drive, Fort Lauderdale, FL 33317

- Inbound / Outbound Customer Service Representative

- Debt & Term Settlements

- Financial Advising for best plan of action for providing lowest rate settlement.

-Quality Control / Verifications

PMSG (Premiere Marketing & Solution Group) / Education Advisor / May 2012 -

2640 26th Avenue, Hollywood, FL 33020

- Inbound / Outbound Call Center

- Matching prospects with institutions of their interest.

- Connecting Prospects with a Education Counselor to finalize decision

- Data Entry

IRT (Interactive Response Technologies / T-MOBILE) CSR/ April 2011 - October 2013

4500 N. State Road 7 Ft. Lauderdale, FL 33319

- Inbound Calls Customer Care

-Maintaining and upgrading multiple customer accounts

- 1st Tier Technical Care for equipment troubleshooting

-Responsible for collecting payments on multiple customer accounts.

A GAME MEDIA Operations Manager / August 2009 –March 2011

900 Madison Ave. Bridgeport, CT 06606

- Office Management

- Promotions, marketing, production, proposal / grant writing

- Shipping and receiving

-Responsible for obtaining permits for hosted public events.

TARGET Overnight Stock / October 2008 – May 2009

Westfield Trumbull Shopping Mall Trumbull, CT

- Unloading merchandise

- Stocking sales floor

- Inventory

EDUCATION

The Academy

Ft. Lauderdale, FL (2016)

León's Hair Institute of Cosmetology (2006)

Bridgeport, CT

Clark Atlanta University (1996-1998)

Atlanta, GA

Central Magnet H. S. (1992-1994)

The University School H.S. (1994-1996)

Bridgeport, CT

INTEREST & ACCOMPLISHMENTS

Security D License(Florida Department of Agriculture), American Legion Auxiliary, Smart Start Program, National Science Foundation of Young Scholars, B.Y.E. of Bridgeport, American Sign Language, computers, carpentry, and writing.

REFERENCES:

Vincent Estella: 954-***-****

Hollywood, FL 33020

Tyra Gomes: 757-***-**** Lantana, FL 33460

Sauda Baraka: 203-***-**** Bridgeport, CT

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