Customer Service Construction

Eric

Patton

**** ******** **** *****

Hoover, Alabama, 35226

205-***-**** ************@*****.***

WORK EXPERIENCE

AT&T, Birmingham, AL

Electronic Technician Feb 2000 - Present

Familiar with provisioning, testing, troubleshooting and circuit design using the following equipment: CIENA 6500, CISCO DWDM, DDM2000, DMX, DMXTEND, EDGELINK, FLASHWAVE, FLM2400, JDSU WAVEREADY, LITESPAN, NORTEL OM 5200, TELLABS 7100 and 5500, FLASHWAVE 5150, JUNIPER MX480 and MX960, CIENA models 311V, 3903, 3911, 3930 and 2960, as well as CIENA 3940, 5140 and 5150 EMUXes.

Assigned to specialized backlog group that handled past due orders with chronic issues.

Coordinate work operations with other employees required to make routine tests and repair equipment or facilities.

Coordinate the installation, rearrangement and disconnection of POTS, trunks and special services.

Test, turn up and troubleshooting of Ethernet, T1 circuits. Ability to work effectively with other team members or work alone. Able to review and interpret service, circuit diagrams, layout records, or other technical documents.

Able to follow standard practices for provisioning special services, carrier and message circuit orders.

Maintain records required for trouble reports, routine tests, trouble clearance and work activities.

Provisioning of fiber optic and high speed data lines. Working with engineers to resolve design issues.

Coordinating with field, central offices and engineers in order to resolve problems on different types of services.

Take and resolving escalations from customers.

Provide exceptional customer service skills.

Test, adjust and or repair equipment and facilities used in providing high quality trunking in fiber circuits.

Using Excel spreadsheets and WORD documents for job aids in provisioning fiber circuits for the Ciena Network Interface Switches. Implement the use of Service Delivery switches, including Ciena 3900 and 5100 series.

PBC CONSTRUCTION, Bessemer, AL

Assistant foreman Jan 1996 - May 2000

Schedule the project in logical steps and budget time required to meet deadlines.

Confer with supervisory personnel, owners, contractors, or design professionals to discuss and resolve matters, such as work procedures, complaints, or construction problems.

Prepare and submit budget estimates, progress reports, or cost tracking reports.

Plan, organize, or direct activities concerned with the construction or maintenance of structures, facilities, or systems. Take actions to deal with the results of delays, bad weather, or emergencies at construction site.

Direct and supervise workers.

Requisition supplies or materials to complete construction projects. EDUCATION

ITT, Birmingham, AL

Electronic Engineering, May 1999

3.8 GPA

Graduated with Honors

ADDITIONAL SKILLS

Started a non-profit event called Wake The World which hosts over 100 kids a year from Big Oak Ranch. We have over 24 ski boats that come out and give the kids a day on the water to teach them how to ski, wakeboard or just have fun riding a tube. We are now in our 5th year of doing this and it continues to grow every year.

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