PROFESSIONAL SUMMARY:

Senior IT Project Manager/Program Manager/Delivery Manager with 16 years of experience in end to end project management, systems analysis and design with expertise in implementing software applications and hardware solutions to improve revenue and workplace productivity.

Proven ability to manage and deliver multiple projects concurrently on time and within budget while providing client and system support.

Demonstrated success in managing cross functional teams of 10 or more members in distributed locations on-shore and off-shore associated with business, Information Technology, Security. Compliance and 3rd party vendors.

Development of process improvements to project methodologies and project delivery

Mentoring of Junior Project Managers and Project Team Members

Partner with the Project Management Office (PMO) by executing best practices in managing projects.

Development of templates for Portfolio Status Reporting

Conduct project stake holder analysis kick off meetings, weekly status meetings, and lessons learned meetings.

Track and maintain budget and burn rate goals using tools such as Clarity, PCM and Excel.

Develop and manage project plans, facilitate WBS sessions, project scheduling

Maintain issue and risks logs and Project Change Requests

Define project scope, resource allocation, and provide level zero estimates for project prioritization.

Manage and track deliverables, milestones and work packages.

Manage stakeholder’s expectations and present project status and portfolio reports in senior management weekly status report and steering committees meetings.

Coordinating the project effort with Business/Product, Network, Firewall, Enterprise Information Security, Internal Audit, Release Management, QA, Application Development teams and Vendors.

Collaborate with Business clients to analyze, document and review Business Requirements.

Produce Functional Specifications document with Use Case analysis.

Facilitate Joint Application Design (JAD), HLD, LLD sessions with IT technical solutions teams and vendors.

Facilitate production release implementation, planning meetings and manage production deployment.

Follow policy and procedures established at the corporate level to meet internal audit, and regulatory and compliance requirements.

Team management Responsibilities including creating SLA’s (Service Level Agreements), SOW’s(Statement of Work), RAP’s (Resource Allocation Plans), problem management processes and procedures and change management processes and procedures

System design, implementation and support.

Maintaining, reviewing and approving all related system documentation including Visio diagrams, system administration documents, user guides, and disaster recovery documents.

Disaster Recovery planning, scheduling, documenting, testing and management presentation of testing results.

AREAS OF KNOWLEDGE

Project Management Life Cycle and Process

Team Leadership, Mentoring Team Members

DMAIC Project Methodology

Waterfall Methodology

Project Financial Management

Systems Development Life Cycle (SDLC)

Change Control Management

Vendor Management

Resource Planning, Management and Allocation

Leading Multiple Concurrent Projects

Program/Portfolio Management and Reporting

PROFESSIONAL EXPERIENCE

TEKsystems Global Services, Ontario, CA October 2016 – May 2017

Role: Delivery Manager II

Major Accomplishments:

Responsible for delivery assurance of application services for 3 clients and 5 projects through a range of internal and external functions in the following areas: Project Management, Solution Delivery, Client Account Management, Resource Management, Service Design and Acceptance, Maintenance.

Major Accomplishments:

Tax Payment Processing (TPP) Project Deliverables:

Build project plans and mapping to Connect disparate systems

Leverage existing Mainframe data for conversion

Utilize imaging technologies; eliminating live checks on the floor

System to be used by all external clients and internal staff

Capture and document the transactions and movement of funds on the lien level

Create a paperless workflow; eliminating interdepartmental Transmittals

Create a universal streamlined Edit and Balance process

Create alerts and workflow drivers to reduce manual errors and oversights

Create a work stream with clear handoffs and establish clear ownership

Create synergizes that increase processing time; reducing the risk of late payments that cause penalties

Business Intelligence/Enterprise Data Warehouse project deliverables:

Build out of a Data Model & Repository structure

Build out of a report servicing environment

Development of New Client reports

Development of Internal Operations management reports

Build Source/Target Data Mapping Model and ETL Programs

Build Missing Data Entry/Management tool & data store

Enhanced Standard Tax Platform (ESTP) project deliverables:

Perform Business Systems Analysis for proper requirement gather and gap analysis

Develop the .NET Development approach to move current mainframe jobs on to Windows platform

Perform Mainframe Development where needed to maintain legacy jobs during .Net Development

Merger and Acquisition Active Directory Migration, Data Center Migration project deliverables:

Implementation of AD solutions including the use of tools such as Active Directory Users and Computers, Active Directory Sites and Services, Active Directory Domains and Trusts, and Active Directory Schema Admin

Configuring and setting up applications including SAAS, CRM, and homegrown applications

Deploying applications and administering Active Directory

Script development using C# and Java

Network Infrastructure – Router Configuration, Burn In, replacement and cutover

MUFG Union Bank, N.A. Monterey Park, CA January 2012 – October 2016

Role: Vice President, Project Manager Enterprise Program Management Office

Major Accomplishments:

Responsible for delivery of Process Disciplines Project which delivered Centers of Excellence for Project Managers, Business Analysts and methodology development/ realignment for the West Coast Enterprise Program Management Office.

Project Portfolio Manager for the Commercial Credit Fraud Task Force whose responsibilities were to oversee the portfolio of all projects that deal with improvement to our business that will reduce online payments fraud; prioritize these project efforts and communicate to Executive Management the progress of these efforts in an easy-to-understand format.

Program Manager of the portfolio of projects associated with the development of the Information Security Program Management Office. This includes projects targeted to develop the Information Security Program Framework, remediation of Audit findings and tier 1 projects such as Firewall environment build out and the Information Access Management, System Identity and Access Management.

Project Manager for the Access Management Program responsible for implementation of the solutions for User Access Request and User Access Certification and all related business process such as recertification campaign scheduling, removal of access post recertification cycle, provisioning and deprovisioning of access, privileged access, birth right access, fine grain entitlement management and issue management.

Project Manager for the GLBA Program responsible for identification of Union Bank applications that store NPI data that developed a reoccurring, sustainable GLBA risk assessment process including remediation efforts.

Project Manager for the PCI Program who provided a centralized support function to enable new and existing PCI Compliance needs, provide an Enterprise PCI Documentation repository for PCI Infrastructure controls, Connection to ISPMO/ISRM control framework, Overarching program & SME support for PCI Programs. Promotes the establishment of a Cardholder Data Environment (CDE) and efficiencies for annual PCI Compliance requirements.

Project manager for the Ops & IT Centralization Project whose scope was to fully assess and develop the detailed activities for seventeen work streams that have opportunities for centralization identified during the Organizational Effectiveness process. Helped developed the Centralization Methodology as the framework to manage the project at the program level. This methodology provides a repeatable approach with three phases for evaluating and executing a specific centralization opportunity and outlines the objectives for each phase.

Developed and created the reporting method at the program level to be used by the Ops & IT Centralization Project and the Business Transformation Group.

Responsible for the roll-up of program level information from Operations and IT project managers for team and management project status reporting for the Ops & IT Centralization Project.

Bank of America Corporation, Agoura Hills, CA November 2010 – September 2011

Role: Consultant Technical Delivery Manager

Major Accomplishments:

Technical Delivery Manager for the Datacenter Integration Project whose scope was to facilitate the migration of 40 Correspondent (CL), Wholesale (WHL) and Warehouse Lending (WL) applications and server infrastructures from Legacy Countrywide Financial Corporation data centers to BAC data centers. Responsible for coordination of build, testing and migration events, financial reporting, facilitating team meetings and executive reporting.

Technical Delivery Manager for the Stargate (LMA) SDLC Environments whose scope was to remediate severity 1 self-identified audit issues of 121 Home Loan and Insurance Technology applications that do not have the bank standard SDLC environments (development, testing, production and contingency) required for change management, system development and for all applications that have transitioned support from the Lines of Business (LOB) to Technology. Responsible for coordination of migration events, financial reporting, facilitating team meetings and executive reporting.

Technical Delivery Manager for the Platinum Lower Environment project which delivered DIT1, SIT1 and SIT2 environments that mirror the functionality of the Platinum Production and Contingency environments using diverse project teams that included both on-shore and off-shore resources.

Technical Delivery Manager for Moody’s Risk Analytics project which delivered SIT1, Production and Contingency environments that allowed the migration of the application from legacy servers to a BAC standard environment.

Technical Delivery Manager for Gems Citrix project which delivered Production and Contingency environments that allowed the migration of the application from legacy servers to a BAC standard environment using diverse project teams that included both on-shore and off-shore resources.

Responsible for creation of monthly Home Loan and Insurance Technology project portfolio deck which reports on project health and financial status for 30 project Home Loan and Insurance Technology project portfolio This deck is reviewed in a monthly meeting with executive management and project delivery teams.

Responsible for creation of monthly Home Loan and Insurance Technology project Business Review financial slide which reports on project health and financial status. This deck is reviewed in a monthly meeting with executive management and Line of Business executive management.

Green Dot Corporation, Monrovia, CA April 2010 – September 2010

Role: Consultant Technical Project Manager

Major Accomplishments:

Project Manager/Program Manager for a suite of 17 Payment Card Industry (PCI) Data Security Standards Council audit projects that were based on findings surrounding the PCI requirements for enhancing payment account data to ensure that Green Dot remained PCI compliant with card issuers MasterCard Worldwide and Visa Inc. These projects included implementation of a secure email, scanning and Fax solutions, conversion of 15 business partners from FTP to SFTP, remediation of security findings on Green Dot’s network firewall and server 2003 environments and user level and group access security.

Technical Project Manager of the domestic call center in partnership with Alpine Access which on boarded 100 call center agents to handle 5,000 plus pre-paid Visa card activation and service calls a day.

Bank of America Corporation, Pasadena, CA April 2009 – December 2009

Role: Consultant Applications Programming, Technical Project Manager

Major Accomplishments:

Project managed a team of 7 engineers tasked with the conversion and decommissioning of applications, tools, and processes formally used by the defunct groups under the Commercial Services Department, Wire Operations and Builders Finance Group at Countrywide Bank. These applications were used for web content management, fraud protection; remote cashier’s check printing, XML wire advices and various other applications in the bank’s Windows Server 2000 and 2003 environments.

CFC Project Manager of a team Electronic Payment engineers who successfully completed the conversion of the legacy CFC Wire systems data (historical and real time) from GFX to the production Bank of America W and WTX wire operation systems.

CFC Project Manager of a team Electronic Payment engineers who successfully completed the conversion of the legacy CFC ACH data transfers and interfaces to the production Bank of America ACX system.

Successfully managed the redirect of the CWeBank Cash Manager Customer login URL to the Bank of America SBOB interstitial portal.

Countrywide Bank, Pasadena, CA June 2004 – April 2009

Role: IT Project Manager, Lead Systems Engineer Commercial Bank

Major Accomplishments:

Over a 5 year period with partnered business clients (product managers and senior management) to effectively manage several successful releases of various durations of scheduled application functionality enhancements, vendor patch implementation and fixes for production issues for bank Microsoft Patch Management for Commercial Banking systems.

Over a 5 year period managed the Commercial Bank Disaster Recovery Program. Created business resumption, technical recovery and crisis management plans and system diagrams. Completed successful annual DR tests with 3rd party vendors and the bank’s integrated systems. In conjunction with the BCP Team, performed quarterly table talk walk through of disaster recovery scenarios and disaster recovery plan updates with our line of business partners. Final reviewer and approver for disaster recovery plans for the Commercial Engineering Team. Responsible for maintaining the plan updates, versioning to the corporate LDRPS system for the Commercial Team. Completed successful annual DR tests with our line of business and technology partners. Responsible for management presentation of testing results.

Successfully managed two interdependent Bank IT Infrastructure projects involving relocation and migration of the Commercial Bank’s disaster recovery, test and development server to new datacenters located in Fort Worth and Simi Valley.

Successfully managed the Signal Point of Failure Project that identified all Commercial Banking systems application and hardware vulnerabilities and then built the guidelines to remediate them. Results of project provided the Commercial Banking systems with highly available and geographically dispersed Production and Disaster Recovery environments.

Project Manager responsible for the upgrade of 170 Bank servers from Windows 2000 to Windows 2003. These servers were located in the 4 CWB data centers and were done in a risked based approach based on the BCP rating of applications associated to the servers.

Was one of two project managers who successfully managed the project that converted the bank’s financial processing system from Kirchman Banking Systems to Fiserv CBS core banking systems. As part of this conversion project the QA, DR and staging environments were designed and were implemented. Project netted vendor contract savings of $250,000.

Successfully managed the project to develop a multi-tier Intranet based real time Intraday Wire Activity Reporting System for Bank’s Treasury to monitor Bank’s daily liquidity position. Interfaced data feeds from BankServ’s Global Funds Exchange (GFX) system and Fiserv’s Comprehensive Banking System (CBS) to process daily wire activity volume of $1.5 billion.

Successfully managed the Cashier’s Checks on Demand system project that provided remote bank clients with the ability to print cashier’s checks from their branch sites. Project on-boarded 7 new clients with deposits of $500,000

Successfully managed the Nautilus Archive system project to provide the bank with an automated scanning process check images and a central repository for all the banks imaged files. Cost Savings to company was approximately $100,000 annually in processing costs.

Successfully managed the Commercial Systems Staging Environment build out which upon completion gave the Commercial Bank a pristine Gold Code environment for system releases. Result provided the final environment for the bank’s SDLC process.

Successfully managed the Secure File Transfer Environment build out which upon completion gave the Commercial Bank a secure environment for file transfer between Commercial Banking Systems to 3rd party vendors ACI, Fiserv and OBS.

Member of weekly IT working and monthly IT Steering Committees that was responsible for setting the goals, vision and direction for business initiatives.

IndyMac Bank, Pasadena, CA November 2000 – June 2004

Role: IT Project Manager, AVP Disaster Recovery Manager

Major Accomplishments:

Over a 4 year period effectively managed several successful releases of various durations for scheduled application functionality enhancements, vendor patch implementation and fixes for production issues and Microsoft Patch Management for bank owned systems.

Over a 3 year period managed the Disaster Recovery Program. Created BIA, BR plans and recovery ratings, technical recovery and crisis management plans. Completed successful annual DR tests with Sungard Recovery systems and IndyMac’s Production La Mirada and Pasadena Failover Data Centers. In conjunction with the BCP Team, performed quarterly table talk walk through of disaster recovery scenarios and disaster recovery plan updates with our line of business partners. Final reviewer and approver for disaster recovery plans for all the corporate wide applications. Responsible for maintaining the plan updates, versioning and software upgrades to the corporate LDRPS system. Responsible for management presentation of testing results.

Project manager of the Interim Data Center Project that designed, tested and implemented a 90-server footprint of the company’s core business systems that provided the business with a failover DR data center.

Project Manager responsible for the upgrade of 120 Bank servers from Windows 2000 to Windows 2003. These servers were located in the 2 IMB data centers and were done in a risked based approach based on the BCP rating of applications associated to the servers.

Project manager of a backup project that consolidated disjointed legacy backup and recovery solutions to single enterprise class backup solution across multiple platforms.

Project managed a team of system engineers who completed design, implementation, and production turn-up of the first west coast highly available System Architecture Internet Data Center leveraging the technologies of EMC, Brocade, Unisys, Cisco, Compaq, Oracle, Solaris, Veritas, and ADIC to complete a highly available network and storage area network (SAN) environment in support of internal and external customer business requirements.

Over a 4 year period effectively managed several successful releases of various durations for scheduled application functionality enhancements, vendor patch implementation and fixes for production issues for bank owned systems.

Voting Member of Change Management and Control Committee, IT Steering Committee responsible for setting the goals, vision and direction for business initiatives.

TECHNICAL SKILLS:

Operating Systems: Windows, Active Directory, SQL, Microsoft SMS, IIS.

Hardware: CISCO Routers; F5 Load Balancers, Dell Servers, Compaq Proliant GL,DL Series, HP Workstations & Laptops, Dell Workstations & Laptops, Brocade San Switches, EMC Symmetrix DMX, CLARiiON, Cellera, Legato tape backup & Jukebox systems, CISCO Routers, Checkpoint Firewall, Microsoft SNA Server, AS400 I Series

Applications: Ca Security Tool Suite (Identity Minder, Governance Minder, Control Minder), Microsoft Project,Word,Excel, Access, PowerPoint, Outlook, VISIO Technical & Professional, SharePoint, Remedy Systems, RightFax, Adobe, Veritas, SMS, SQL, SRDF, Citrix, LDRPS, Lotus Notes, BigFix, Double take, Crystal Reports, Clarity, Viper, Nexus, Maximo,Tech Direct, VMware, DNS, TCP/IP, DHCP, WINS, Citrix, Telnet, HP OpenView, VPN, NetIQ App Management Suite, Jira, Salesforce

EDUCATION:

Cal State University, Fullerton 1984-1986

No Degree, Major Business Administration.

Computer Learning Center, Los Angeles, October 1989

Diploma: Computer Operations and Management

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