Customer Service Technical Support
Resume:
Eugene R. Wohlfarth
Austin Tx. 78757
Email : ***.******.*********@*****.***
Summary:
Over Twenty (20) years experience technical support, customer service and help desk assistance
Over Ten (10) years experience developing, maintaining, and streamlining programs and procedures
EXPERIENCE:
Roman Catholic Diocese of Brooklyn 9/10 – 5/17
Network /Systems Engineer – Help Desk Supervisor
Design, implement and maintain the network and systems for 7/24 availability, network security, network operating systems, and various computing services such as email, relational database management, remote access and distributed application environments.
Design, configure, and troubleshoot DNS, DHCP, Remote Access, IP Routing, and WINS in a multi-domain Windows 7/10 network infrastructure.
Design, configure and troubleshoot firewall devices (SOPHOS UTM), PKI Infrastructure, web servers, Virtual Private Networking and change control management systems.
Responsible for overseeing network security utilizing SOPHOS UTM, developing and maintaining disaster recovery solutions, providing virus protection utilizing SOPHOS Endpoint Protection, administering users and resources and monitoring daily network activity.
Design, configure, and troubleshoot Windows 2008/12 Active Directory™ infrastructure and provide Active Directory security and recovery solutions.
Design, configure, and troubleshoot Exchange 2010 infrastructure and provide antivirus gateway solutions.
Design, configure and troubleshoot secure network communication links and infrastructure devices such as hubs, switches, routers, and cabling plant.
Assist Diocesan employees with L1/2 computer issues (ie software problems and installs, password resets)
Telephone system administration.
Email security and continuity using Reflexion
Create and maintain network documentation
Perform monthly backups of network file system
Provide supervision for help desk L1 technicians
Perform other duties at the discretion of the CTO.
WellPoint/Empire Blue Cross 02/06-9/10
Medical Management Specialist I/ PLASM Programmer Analyst
Assisted members with benefits, claims and billing related questions and problems.
Advocated for members with all health insurance providers.
Provided technical assistance to members, brokers, and associates as needed, including Microsoft operating systems and office suite
Assisted with departmental intranet content updates and upgrades
Designed Access Databases to track and improve departmental processes
SharePoint administrator
Programmed Benefits System
Eagles Wings Notary Services 01/03 – 02/06
Partner/Technical Specialist/Certified Notary Signing Agent
Marketed company to lending institutions
Hired and trained mobile notaries
Assisted lending institutions and attorneys in closing loan packages
Supervised and scheduled mobile notaries for closings with borrowers
Installed and maintained office equipment, operating systems, and office software
Installed and maintained corporate LAN environment
Maintained and developed code for corporate website
IBM Corporation 12/99-1/03
IT Specialist - Business Continuity and Recovery
Team lead for the Open Systems Tandem team IT specialist for HP team and Shark DASD solutions team
Gathered system requirements from customers in order to build recovery systems to match the customer’s needs for lost data backup
Supported over 150 customer tests per year on HP and Tandem systems
Involved in numerous data recovery efforts including World Trade Center on 09/11
Provided assistance to customers as needed to help them recover lost data
Worked with Project Mgrs to ensure correct resources were allocated to all customer tests
Documented all tests in central repository for review and audit requirements.
Performed quality assurance reviews on proposed hardware solutions to validate configurations delivered to customers.
Prior Experience
Provided high level technical support, systems programming, and other computer
related services to various clients, including ACS, American Express, Citibank, CISCORP, Tandem/HP Computers Kidder/Peabody, Chase, and Port Authority of New York/New Jersey.
EDUCATION:
Graduate Theological Foundation – BS in Theology 5/17
Austin Community College – A.A.S Microcomputer Applications 05/08
LaGuardia Community College 01/07-01/08, Deaf Studies
Dean’s List Spring 2007, Fall 2007/2008
Sign Language Center
Certificate Level I - I V American Sign Language
REFERENCES:
Furnished upon request
Contact this candidate