Engineer Customer Service

Evgeny Kudryashov, Nizanit **/*, Nazareth Illit, Israel / Phone +972-**-***-****, email: **********@*****.***

CORE COMPETENCIES

Excellent at project management and tactical execution

Ensured project success for the company by resolving complex technical and

logistic issues

Developed robust technical processes with effective execution

Demonstrated customer service excellence by clearly and concisely communicating work status, issues, requirements, options, and concerns with team members, managers, and clients

Good practice and experience in ISO9001 and ISO13485

Employment History

Freelancer, Medical & Esthetic Equipment Specialization

Manufacturing, Documentation & Configuration Control & Component Engineer

2015-Present

Managing engineering groups under operation division

Managing multiple medical technical projects full cycle from development to manufacturing

Solve in minimum time urgent manufacturing issues

Definition of manufacturing procedures due to R&D tasks

Managing sub-contractors due to operations and service departments needs

Purchase department management

Syneron Medical Ltd, Yokneam, Israel

Engineering Specialist

2008- 2015

Managed multiple technical projects full cycle from development to manufacturing

Provided independent complex analytical and project management support to the service providers and Syneron Medical customers

Built Bill of Materials (BOM) under operation division,

Identification of critical components for each product to guarantee highest quality in compliance with Standard Israeli Institute (SII), and Canada Standard Association (CSA)

Developed effective and trusting working relationships with various internal and external departments and global partners

Prioritize properly between the multitude of urgent issues constantly coming up from production and bringing necessary calm to cope with the situation, keep things moving and effectively knock down the obstacles.

Follow up QA Procedures implementation.

Identify non conformances and take preventive and corrective actions.

Component Engineer (Syneron Medical, 2010 -2011)

Successfully identified correct electrical components under R&D requirements to be used in various products

Cable Specialist, R&D department (Syneron Medical, 2008-2010)

Supported R&D team’s development of the innovative medical devices

Managed New Product Developments

Provided technical support to project managers

Tamuz Ltd. Kibbutz Yizreel,

Product Manager and Product Engineer

2005- 2008

Developed successful relationships with clients

Managed a complete product cycle from the development to manufacturing

Provided technical support to both customers and developers

Developed and project managed releases of various product lines

Partner Ltd, Israel

Lab Service Manager

2001- 2005

Managed laboratory staff to provide high quality customer support

Ensured that laboratory operated smoothly by scheduling staff, working on a budget, reordering supplies, and maintaining security standards.

EDUCATION

Emek Israel College

Bachelor Degree in Business (BA)

2011-2015

Emek Israel, Israel

Nazrat Illit College,

Microelectronics Practical Engineer

1999-2001

Nazrat Illit, Israel

Sharet High School

Graduate from Electronics department

1990-1995

Nazrat Illit, Israel

ADDITIONAL SKILLS

Military Service: Israeli Defense Forces (IDF) – Sergeant first class (Rav samal, Rasal), Technician level A+B in Air Force

Additional Education: Business Development course, Investment management course

Computer skills: Microsoft Office, Visio, Oracle, Priority, Orcade, Agile

Languages: English advanced, including technical language

Hebrew – Fluent

Russian - Fluent

Supportive documents and references will be provided upon request

Contact this candidate