Office Medical

Lee-Ann Mercadante

** ******* ****

Southampton, MA 01073

Telephone: 413-***-****

E-Mail: ********@*****.***

PROFESSIONAL SUMMARY: Conscientious and detailed-oriented Medical Office Specialist with an excellent background in managing a high-volume multi-practice while mindful of a professional atomsphere. Expertise in billing and collections and knowledge of insurance policies and records management. Sound judgement and confidentiality in all aspects of an office environment.

EXPERIENCE

September, 1984 - Present Schlaffer Chiropractic Office, Agawam, MA

Chiropractic Assistant

- Perform patient contact, scheduling, and billing for multi-doctor office

- Complete applications for doctor credentialing with HMOs and PPOs

- Organize all documentaton of pre-authorizations for Managed Care Contracts

- Manage and document all Worker's Compensation and Personal Injury cases for utilization

- Perform all patient and insurance receivables

- Organize and order all office supplies

- Document Policy and Procedure

- Develop X-rays and documentation of findings

- Develop rapport with all local clinics for ordering of lab procedures

May, 1982 - August, 1984 Milton Teitel, MD, Springfield, MA

Medical Assistant

- Organize all office functions including bookkeeping functions

- Schedule patients with heavy telephone contact for medical advisement, pharmaceutical assistance, billing

- Administer and observe general patient examinations

- Perform laboratory testing

- Report and document with knowledge of medical terminology and medications

September, 1981 - January, 1982 Agawam Health Department, Agawam, MA

Intern, College Field Work

- Consumer service relations of on-location inspection of food industries, septic systems, perk-testings

- Immediate reporting and documentation of findings at site location

January, 1982 - May, 1982 American Red Cross, Springfield, MA

Intern, College Field Work

- On-site research, analysis, examination of community emergencies

- Provision of telephone assistance to the public

- Reporting and documentation of daily activities and emergency situations

Education

Springfield College, Springfield, MA

BS: Community and Public Health Education

Minor: Physical Education

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