Ward Horton

**** *********** **.

Flowery Branch, Ga 30542

404-***-****

ac1j9o@r.postjobfree.com

Objective

Results oriented professional with 20+ years of experience in the transportation/logistics industry seeks an opportunity with an established organization to use skills to influence organizational and personal growth.

Experience

Jan 12 – July 14 Carolina Delivery & Logistics Charlotte NC

Dispatcher/ Fleet Manager

Managed daily dispatch operations including scheduling and directing drivers.

Maintained driver fleet with goals of superior service and driver retention.

Direct contact for customers to maintain customer satisfaction and real time delivery progress.

Dec 10 – June 11 Dash Courier & Logistics Charlotte NC

Operations/ Dispatch Manager

Managed and trained staff of 15 dispatchers/ customer service reps and fleet of 50+ IC’s.

Responsible for daily operations including weekly billing, payroll, DOT compliance, warehouse inventory control and related reports.

Direct contact for customers to insure great service and make adjustments as needs change.

Jan 09 – Sept 10 Lasership, Inc. Charlotte NC

Director of Business Development

Provided operational assistance for sales staff for potential and existing customers.

Contracted and developed IC fleet for Charlotte and new markets including Raleigh/ Durham/ Chapel Hill and Greensboro/ High Point/ Winston Salem.

Direct operational contact for all customers in existing markets.

Nov 06 – Jan 09 CourierNet, Inc. Charlotte NC

Operations/ Fleet/ Dispatch Manager

Managed all aspects of daily operations including customer service, dispatchers, IC recruitment/ training, billing and payroll.

Routinely assisted sales staff with prospective and current customers.

Assisted Charlotte office expansion into straight truck deliveries, warehousing, inventory control and distribution for current and prospective customers.

Feb 01 – Nov 06 CourierNet, Inc. Atlanta GA

Dispatch Manager/ Lead Dispatcher

Managed and trained a staff of 4 dispatchers, 4 dispatch assistants, 2 quality control dispatchers and 6 customer service reps.

Established constant communication process between operations and sales staff to inform of service level for all customers.

Managed driver fleet of approx. 60 IC’s and average of 500 deliveries per day.

References

Available upon request.

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