Network Engineer

Area of Expertise

implement virtual private Network

Problem Solving & Decision Making

Securing the local Area Network

LAN and WAN Technologies

Implement Multi-Site Operations

Implement Routing Protocol

IT Policies & Procedures

IP Address Planning

Enterprise Systems & Network Designing

Professional Experience

November 2015 – Present

Network Engineer (NOC Department)

NIB – MCB Bank Limited

Key Responsibilities:

Prepare status reports and enhance integration to evaluate all up gradation production infrastructures Monitor and check ISP connection, firewalls and VPN gateways (through NMS). Oversee all production networks, and services.

Monitors and maintains network systems and applications to ensure overall system availability and performance. Responds to monitoring alerts, performs troubleshooting to resolve network incidents, and escalates complex issues to the back-end engineering team.

Communicates with Branches, engineers and other technical support teams to prevent and potential network incident risks.

Maintain network security systems, processes and prepare associate documentation for all work.

Prepare update for all trouble tickets through various troubleshooting programs and upgrade ticketing systems. Manage rolling out and resolve complicated issues via call center agency. Monitor and resolve all issues of ticketing system

Manage and implement change management procedure and systems. Prepare status reports and upkeep of schedule routine system maintenance. Determine and manage architectural system, provide upgrade and ensure completion of all operational documents.

Disaster Recovery Administrator's role is to ensure the security and integrity of data, data systems, and data networks across the entire organization. This includes designing and implementing disaster recovery processes and business continuity procedures for re-establishing servers, databases, and operating systems in the event of a disruption, both minor and catastrophic. This person will also perform and analyze disaster simulations for the prompt restoration of services, and conduct security audits where required.

May 2014 – November 2015

Technical Support (CSR)

Pakistan Telecommunication Company Limited

(Third Party Contract “HASNAIN & TANVEER ASSOCIATES PVT Ltd.)

Key Responsibilities:

Must suggest the key points to improve the work and efficiency for contact center to the Senior CSE.

To Provide trouble shooting, technical support, Product Information to the customers landing on Contact Center ensuring that their issues are resolved swiftly and professionally in the line with agreed service levels.

Must follow the grids/ standards/ policies given by the management however must exceed expectations of the customers while taking into account the needs of the organization.

A CSE must update him regarding the products/ policies, to provide customers with accurate and reliable services.

Must participate in the Shift meetings held daily by the Shift supervisors, while it is also necessary to attend any training session/ refresher course being conducted by the Management.

Academic Qualification

B.Sc (H) Engineering, Shah Abdul Latif University, (2008)

Certifications

Cisco Certified Network Associate (Routing and Switching)

Cisco Certified Network Professional (Routing and Switching)

Personal information:

Name Abdul Samad Shaikh

S/O Abdul Quyyum Shaikh

Date of Birth February 8th, 1988

NIC No 45504-5626077-7

Married Status Single

Religion Islam

Expected Salary As Per Company Policy

Reference Will be furnished upon request

Location Pakistan

Notice Period 1 Months

Nationality Pakistani

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