OBJECTIVE

To obtain an advanced Information Technology position with a growing company.

EMPLOYMENT

Blackboard-Service Tech 2015-Present

Responsible for resolving end user inquiries utilizing multiple technologies including: telephony, chat and web based inquiries.

Managed and resolved assigned client information and document information utilizing web based ticketing system. Search, navigate or escalate unique issues or inaccurate information to immediate supervisor for resolution.

Strive for one-call resolution of customer issues while communicating appropriate options in a timely and professional manner.

Hewlett-Packard-Senior Windows Server Build Engineer Jan 2015-May 2015

Planned, designed and deployed large scale complex systems, including enterprise infrastructure, information systems, ERP applications, and internet technologies to include both software and hardware components for new and or exiting systems.

Responsible for the resolution of identified system integration project deficiencies.

Scott &White-Field Service Technician 2014-2015

Provide service and customer support during field visits.

Manage all onsite installation, repair, maintenance and test tasks.

Diagnose errors or technical problems and determine proper solutions.

HHC Brigade, Fort Wainwright, AK-Senior Information Technology Specialist 2012-2013

Responsible for leading and training new personnel on technical equipment and procedures to ensure proficiency.

Instructed classes on how to setup CPN, STT, and battlefield automated systems and Blue Force Tracker.

Preformed checks on equipment regularly to make sure it was operational.

Assist FSR in upgrading all functional equipment for entire brigade.

HHC Brigade, Fort Wainwright, AK-Automations Technician 2011-2012

Member of a JNN team responsible for the operation and maintenance of data and telephony stacks.

Worked exclusively with leaders on Communication Patch Panels (CPP) responsible for routing, switching protocols.

Brigade Helpdesk Field Representative responsible for the operation and maintenance of five 5KW and four 10KW generators, TMSS, STT, and TSC.

Responsible for the setup, maintenance and utilization of Active Directory.

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

176th Signal Co, Fort Wainwright, AK-ADP Security Agent 2010-2011

Responsible for filling Simple Key Loaders, configuring and maintenance of TAC Lanes.

Taught unit SOP and assisted in deployment of COMSEC to entire brigade before any FTX.

Responsible for installing new hardware, software systems or components to ensure successful integration with existing network systems.

Configure security settings or access permissions for groups or individuals. Identify the causes of networking problems, using diagnostic testing software and equipment.

TECHNICAL SKILLS

Software: MS Office (Word, Excel, Outlook, Power Point); VMware applications, Active Directory, Remedy, Retina/Q-Tip, Java/Flash, Hyper Terminal

Hardware: PC's, Laptops, Telephony Systems, Printer, Routers, Switches, Modems, Digital Systems, Satellites, Radios, Phones, Generators, STT, CPN, TMSS, VTC, FBCB2

Networking: LAN &VPN/Remote Connectivity, TCP/IP

Platforms: Windows, Citrix, UNIX, Linux

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