Sales Customer Service

ANUSHA REDDY

Email: *************@*****.***

Phone: +1-872-***-****

EDUCATION

Masters in Computer Technology, Eastern Illinois University (GPA 3.7) May 2017

Bachelors in Computer Science Engineering, India. (GPA 4.0) May 2015

CERTIFICATIONS

Salesforce.com Certified Administrator [ADM-201]

Salesforce.com Certified Developer [Dev-401]

PROFESSIONAL SUMMARY

Over 3 years of IT experience, which includes 2 years of experience as a Salesforce developer & administrator.

Experience in Designing custom objects, custom fields, custom formula fields, validation rules, custom reports, workflows and approval processes for automated alerts, field updates and Email generation according to the application requirements.

Strong knowledge in SFDC administrative tasks like creating Roles, Page Layouts, Users, Profiles, Email Services, Approvals, Workflows, Validation rules, Tasks, Reports and Dashboards, case Management.

Experience in Various stages of Software Development Life Cycle (SDLC) including requirement gathering, development, enhancements, testing, and maintenance of standalone object-oriented enterprise applications.

Experience in data migration using Import wizard, Apex Data Loader and other integration tools like Informatica Cloud, Power Center.

Expertise in Configuration and Customization of Salesforce Automation, Salesforce Outlook Integration.

Having good experience in using Salesforce Chatter

Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.

Deployed change sets from sandbox environment and promoted code from sandbox to production environment,

Used Wave analytics to track the overall business.

Good Knowledge on Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class, Partner WSDL & Enterprise WSDL, Visual Force, SOAP and REST web services.

Experience in testing Unit, User Acceptance and System Integration.

Experience in developing Salesforce Lightning Components, Apps, Controllers and Events.

Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using Salesforce.com.

Experienced with Java, C#, HTML, JavaScript and CSS.

Expert skills with MS word, PowerPoint, Excel and Microsoft Office applications.

Can communicate the ideas and concepts concisely with good verbal and written skills.

PROFESSIONAL EXPERIENCE

Jr. Salesforce Administrator/developer, ExxonMobil, Houston Jan 2017-May 2017

Developed various Custom Objects, Tabs, validation rules, Components.

Using Force.com developer toolkit including Apex Classes and Visual force pages to develop custom business logic.

Interacted with various business user groups for gathering the requirements

Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks

Worked with SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database

Migrated constantly from classic to Lightning, to help the sales reps find the information quickly.

Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements.

Used Lightning process builder for visualizing and creating automated business processes.

Implemented Sales force Service cloud and Opportunity Management for business support and technical support for its channel customers.

Made new feature enhancements on service cloud console view and developed some Visual force components.

Created Custom Objects and fields for transactional and contractual information

Encrypted sensitive data with Encryption Fields feature. Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic. Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages

Used wave analytics for taking quick actions by creating campaign and referring the data to make quick decisions.

Created workflow rules and defined related tasks, email alerts, and field updates

Implemented Picklist, dependent Picklist, lookup, master-detail relationships, validation and formula fields to the custom objects.

Used field level security along with page layouts to manage access to certain fields.

Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.

Worked on Unit testing, for the customizations and developments done during the project.

Developed custom Workflows and Assignment Rules for case escalation

Implemented Field Level security for sensitive data holder fields

Created different Record Types, Page Layouts, Formula fields, Workflows

Student Employee, Eastern Illinois University Jan 2016 -Dec 2016

Worked at one of the Panther Dining Halls at EIU, which serves Food to Students and Staff of EIU.

Maintained co-ordination, cleanliness, leadership and discipline at workplace.

Salesforce Administrator/Developer, Yash technologies, India May 2014 – Nov 2015

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Organized email templates and inbound emails using Visual force for the clients and customers.

Provided support to on-going salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and Triggers.

Integration of Application with Salesforce.com by using SOAP web services API Used Dashboards to keep in track the percentage of sales.

Involved in gathering the requirements from business administrators to have a clear understanding about the accurate project requirements and understand the business requirements as documented through Business Process Model (BPM), Use Cases Model and Non-Functional Specifications.

Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.

Used Data Loader for insert, update, upsert, delete and bulk import or export of data from Salesforce.com SObjects.

Java/J2EE Developer, Hline Solutions, India Oct 2013 - Apr 2014

Created the web application using java called “Hiding in the Mobile Crowd: location privacy through collaboration” which allows us to stop sharing our locations.

Made feasibility analysis regarding the project

Involved in analysis and design of the several modules in the Project.

Created use case diagrams, class diagrams, sequence diagrams, deployment diagrams.

Developed presentation tire using HTML, JSP, Java Script and JSF.

Attended service design sessions for implement/change the existing flow to fit in new requirements.

Created Web services using Advanced J2EE technologies to communicate with external systems.

Working on XSDs for handling XML data manipulations between systems.

Enhancements to the existing Remend application.

Involved in the enhancement of stage-2 production.

Academic Projects

Railway Route Optimization System, Eastern Illinois University

The purpose of this project is to let the passengers to find the shortest path to reach the destination quickly and with less cost.

Hiding in the Mobile Crowd: Location Privacy Through Collaboration

We have developed and evaluated MobiCrowd, a scheme which enables Location based service users to hide in the crowd and to reduce their exposure while they continue to receive the location context information they need.

City Bus, Yappon 2013 by Microsoft

It is a mobile application which helps the passengers to find the busses which travel to the place they want to reach. It also provides the bus stops where the bus is going to stop along with the timings.

Personal Expenses Management System

This project is useful for the people who find it difficult to balance their expenses on food, shopping, transport etc., to prevent the unwanted expenditures.

Technical Skills

Salesforce Technologies: Workflow & Approvals, Validation rules, Custom Objects, Reports, Dashboards, Triggers, Lightning.

Configuration Skills: SFDC Standard Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Forecasts, Products, Assets, Contracts, Cases, Solutions, Ideas and

Custom object Development: Field creation, Page Layout creation/editing, Related list customization, Record Types, Field level and Object level security, role hierarchies, Reports, Dashboards, sharing models, Formula Fields and Cross Object, Formula Fields.

Service Cloud: Cases, Solutions, Ideas, Customer Portal, Customer Self Service portal, web to case, email to case

Data Migration Skills & Tools: Data Analysis, Data Normalization, Data Migration, Salesforce.com Data Loader.

Programming languages: SQL, SOQL, SOSL, Apex, C, C++, JAVA, HTML, CSS.

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