IT Professional - (Jack-of-all-Trades)

ROBERT JOHN GUADAGNI : 586-***-**** : ***************@*****.*** – Page #1

PROFESSIONAL SUMMARY

Accomplished IT Professional successfully developing, implementing, networking and administering IT strategies that have improved business functionality. Solution focused and driven having a variety of skills and knowledge to provide a successful LAN/WAN environment. Motivated, self-starter, who keeps informed on current technologies. Team player, focused on the success of a business by willing to do things outside the scope of my job description. Excellent organizational, oral and written skills to effectively accomplish goals and resolve tasks. Provided and implemented solutions to save the company money while maximizing profits. TECHNOLOGY EXPERTISE

Certifications: CompTIA 2012 A+ Certified - (Exam # 220-801 & Exam # 220-802) MCP Certified in Supporting Users/Troubleshooting Windows Xp - (Exam # 70-271) Operating Systems: Windows NT, 2000, 2003, 2008 & (2012 Hyper-V ) Servers, Exchange 2010 Server, SQL 2005 & 2008 Server, Windows 98, ME, 2000,XP,7,8 & 8.1,10 Workstations Linux, Android, Microsoft and Apple OS for phones & other peripherals Hardware: Cisco Router/Vpn/Firewalls, Netgear & HP managed Switches, Hubs, Laptops, Workstations & Servers (Compaq & Dell, Toshiba, HP) Tablets (Ipad, Surface, Droid), Smart Phone (Android, Apple & Microsoft) Network Cards, Memory, RAID, SCSI, Laser & inkjet Printers (HP, Epson, Cannon, Lexmark & Xerox) Barracuda Backup Device 190 (HP, Cannon & Ricoh & Xerox) Scanners, Nortel PBX Phone System, Samsung (VOIP) OfficeServ 7200 & phones, Cisco, Netgear & Engenious WIFI access points, ShoreTel phones, LAN wire testing equipment, External SATA drives

(Seagate, Western Digital, IO) APC Smart UPS, Cat 5/6 & other peripherals Software: MS IIS, MS WSUS, MS Remote Desktop, MS Remote Assistance, MS Terminal Services, MS Group Policy, MS Active Directory, Symantec End-point Protection, Symantec Ghost

(Imaging), Norton Antivirus, Commodo Antivirus, Kaspersky (Antivirus, Endpoint & SPAM), BitDefender Advanced Security Appliance (For SPAM protection on Exchange Server & EndPoint protection on servers & pc’s. Resumate, EMPACT (Recruiting, Payroll, & Efficient forms), MS Security Essentials, Diskeeper, Backup Exec, MS Project, MS Office Suite 97-2013, Spark (Instant messaging setup on servers & pc’s) Drupal, RUMBA, APC Powerchute, Cobol, Mozilla, PGP. Black-Ice, PeachTree, Adobe Acrobat Writer, Adobe Photoshop, WinZip, RPM, Mozilla, PC Anywhere, Putty, CuteFTP, Quicken Deluxe, PF Sense & HP WebJet Admin

Network/Protocols: LAN/WAN, TCP/IP, IPX/SPX, NWLINK, NETBEUI, WINS, DNS, DHCP, POP3, SMTP, FTP, S-FTP, TELNET, NAT, ETHERNET, NETBIOS, PORTS, WEP, WPA and WPA2 & Others PROFESSIONAL EXPERIENCE

MAGNA Electronics, Auburn Hills MI

Electronics division of Magna International Worldwide. Automotive supplier specializing in rear cameras on vehicles for Chrysler, Ford, GM, Toyota and other automotive corporations.

IT Support Specialist (April 2016 to March 2017)

Help design, implement, troubleshoot, analyze, and maintain the IT Infrastructure for over 400 users at local division; including network connectivity and utilization, Windows server administration, Virtualization, performance tuning, backup and restore, ShoreTel phones & Xerox/Hp Printer Laser printer support.

Communicated & resolved IT related issues over phone, email and remote for local division & other Magna Divisions in: Mexico, India, Japan, China & Germany.

Provide governance to IT projects and ensures company resources are utilized appropriately.

Configure, test, and maintain LAN equipment and services, including switches, routers, firewalls and VPN.

Identify, diagnose, and resolve network problems including network connectivity, traffic utilization, etc. using available network tools in a timely fashion.

Provide Infrastructure services in all areas needed: storage networking, load balancing, Operating System, network security, directory services, server virtualization using system backup and restore, system and network monitoring via SNMP.

Standard system administration duties including server install, System/Application install and patch management, Windows problem determination and resolution, log analysis, etc...

Create and maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s).

Participates in after-hours upgrades, troubleshooting, and/or on-call availability.

Analyze problems, answer questions and provide training about the software.

Provide regular updates to customers on open support issues.

Research issues dealing with 3rd party technology.

Assist in editing of training materials and manuals.

Working with Wired and Wireless networking, pc and server virtualization software, virus protection, backup systems, NAS/SAN storage devices.

Successfully:

Lead tech in implementation, troubleshooting, analyzing and maintaining SAP environment for local division and other Magna divisions in: Mexico, India, Japan & China.

Lead tech in implementation, troubleshooting, analyzing, documenting and maintaining a notification (alert) system for all Xerox & HP printers in local division. ROBERT JOHN GUADAGNI : 586-***-**** : ***************@*****.*** – Page #2 Bryant Bureau/Snelling Staffing Services, Rosevile MI Recruiting agency providing hiring services for temp, contract & direct hire career opportunities for clients IT Support Tech./Help Desk/Network Admin./Data Entry & Research Assistant (March 2014 to March 2016)

Multiple hardware & software responsibilities to install, configure and troubleshoot Windows Virtualized/ Physical servers, and a Samsung VOIP phone system in a LAN/WAN environment.

Many hardware & software responsibilities to administer, install, configure and troubleshoot issues with Windows PC’s, Servers & Laptops, smartphones, VOIP phones, Firewall, printers backup devices .

Using CMS Drupal software, administer, maintain, upgrade, troubleshoot & come up with up to date improvements for company website – (www.bryantbureau.net).

Updated, troubleshoot and maintained critical SQL & Access 97 company databases.

Trained end users on software & other IT related concerns.

Enforcing/Verifying hardware & software requirements while protecting security & compliance IT related issues & concerns for the company.

Make purchasing decisions for hardware & software to better suit the company’s needs and maximize profits.

Travel offsite to fix, update hardware & software for employees & employers of the company.

Inputting data entry records for candidates, clients & job orders into Access 97 database.

Investigated & resolved IT & non-IT related concerns for a better & more successful work environment.

Successfully:

Installed, Configured, Implemented & Administered Bitdefender SPAM protection for email & End-Protection for servers

& pc’s for the entire company

Installed, Configured, Implemented & Administered a CISCO firewall for the entire company

Installed, Configured, Implemented & Administered company website for applicants to apply on-line for job postings

Assisted & Administered in the migration for 4 critical company servers from a physical to virtual environment Dennis Lane & Associates, Warren MI

Provides financial insurance services for credit unions & their members Systems Coordinate Support multiple Technician/responsibilities Help to Desk/install, Network configure and Administrator troubleshoot Windows, Linux, Security, Recording (August 2002 and to Nortel March 2014) PBX phone servers in a LAN/WAN environment.

Assists in troubleshooting and COBOL programming on an As-400 I-Series mainframe.

Install, configure and troubleshoot issues with printers, workstations, laptops, I-phone, Android, network cabling and other related equipment devices and systems.

Train end-users on software currently used by the company.

Investigate end-user problems, identify source, determine possible concerns, test and apply solutions.

Enforcing and protecting security & compliance IT related issues.

Create and maintain departmental operations to ensure operational efficiency.

Contact clients throughout United States via phone/remote in order to resolve technical issues or concerns.

Travel to client sites in Michigan in order to resolve technical issues or concerns.

Run night operations to backup system for the following day’s operations when required.

Make purchasing decisions for hardware & software to better suit the company’s needs and maximize profits.

Successfully:

Migrated from Windows NT 4.0 to SBS 2000 server platform.

Upgraded a SBS 2000 to SBS 2003 server.

Configured, administered and maintained a Linux mail server.

Installed, configured and administered a WSUS server and a PBX Nortel Meridian phone system. EDUCATION

Baker College, Clinton Township, MI

Currently pursuing CompTIA certifications in: CompTIA Network+ and CompTIA Security+ New Horizons, Troy, MI

Successfully completed training in 20347 Enabling and Managing Office 365 University Of Detroit Mercy, Detroit, MI

Certificate of Completion for Cultural Awareness in: India, Mexico, China & Japan Baker College, Clinton Township, MI

Bachelor's degree in Business Leadership with a Major in Computer Information Systems Macomb Community College, Warren, MI

4 Associate degrees in: General Business, CIS-Programming, Liberal Arts, and General Studies AWARDS & ACHIEVEMENTS

MAGNA, Auburn Hills, MI

Certificate of Completion in “PTC Integrity”

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