CHARLES FULLER II

SUMMARY

Adept IT specialist, Data Analyst, and C++ programmer with excellent math, communication, and database skills seeking a software development or data analyst position. Extremely quick to learn new programming languages and database systems with minimal difficulty. Earned a Bachelor of Computer Science degree at UNF in 2002, graduated Magna cum laude, on the dean’s list each semester. One year experience as a data administrator working with ETO software and SAP BusinessObjects to maintain client data records and produce reports and dashboards. Over 10 years experience in an account development role, building scripts, doing customer service, creating managing reports in Excel and Crystal Reports, data importing & exporting for call centers that took customized messages for medical facilities. Extremely fast learner, often able to identify more efficient ways to accomplish tasks. Could become proficient in Java, and C# with minimal training.

SKILLS

Proficient in C and C++ / Some C#, Some Java

Proficient in SAP BusinessObjects / WEBI reporting

Highly proficient in MS Excel, using Macros, VBA, Lookups, Pivot tables

Salesforce, SQL, Crystal Reports experience

Customized messaging script creation and maintenance

Software development, troubleshooting, and debugging

Data privacy applications

Data integration, correction, backup and retrieval

Remote access technology

Excellent communication and customer service skills

Extremely proficient in data entry, Excel, and other Office products

Proficient in Physics, Trigonometry in 2 and 3 dimensions

Real time simulation and artificial intelligence

Able to learn any programming language or software with ease

EXPERIENCE

Operation New Hope Feb 2016-Present

Data Administrator

Maintaned all databases used to retain client information and progress through the Ready4Work program. Updated data fields, created custom web forms and reports to display, analyze, and quality control all information recorded.

Expanded the Ready4Work software to incorporate a new office opened in Tallahassee, with its own database system and reports.

Increased company cohesion and quality control with a series of automated reports to identify discrepancies or missing data

Stericycle Communication Solutions May 2003-June 17, 2015

Data Analyst

Due to high client rapport and extremely high rate of programming, promoted to lead Account Developer, responsible for programming all accounts at the Jacksonville NotifyMD call center. Intensive data entry, telephony, and reporting required using Amtelco’s Infinity platform. Responsible for customer service inquires and updates for all accounts. Excelled in client satisfaction

Promoted to script programmer utilizing Proteledata’s PI-2000 software to create extremely customizable scripts for complex message taking.

Utilized sophisticated software development techniques to further increase script customization and adaptability, allowing scripts to adjust to suit individual providers, time of day, and patient needs

As new call centers opened, became script programmer for two additional call centers in Farmington & Winthrop Maine, responsible for hundreds of clients across the country, some of which billed in excess of $30K monthly.

Came up with new ways to extract data reports from the scripts into Excel and Crystal Reports, used complex macros and statistical analysis to provide detailed client data

Created increasingly large databases to associate doctor’s specialty, insurance acceptance, and location

Adapted client data from a variety of formats into databases that could be imported into our scripts, allowing for extremely high accuracy of patient information

Utilized C++ to allow even more customization and versatility of message scripts

Maintained all new accounts and script change requests in Salesforce, documenting all changes and prioritizing tasks based on client’s needs

University of North Florida March 1999-March 2001

Data Analyst

Developed C programs to simulate a theoretical model of a complex quantum physics experiment

Exported data into spreadsheet and reporting tools

Ran complex graphs to demonstrate results of simulations

Worked with Dr. Garner to adjust the programming to try to match the actual data, and to explain the differences and similarities

Assisted in writing a paper that was published in a scientific journal

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