Customer Service Insurance
Resume:
Glenice Richardson
Bailey, NC
******************@***.***
SUMMARY: 16 years of customer service experience, now seeking new challenges and opportunities for professional growth. I’m an energetic individual with a” Can Do Attitude” that has worked successfully in a team as well as independently in various work settings. Excellent and effective communication skills and can build a professional rapport with customers.
QUALIFICATIONS:
Can work flexible hours, very dependable and punctual
Ability to problem solve
Typing speed 45
Great at multi-tasking duties
Perfect Attendance at International Air and Hospitality Academy
EDUCATION:
Vancouver, WA July, 2014
Airline/Travel Specialist Diploma
Rocky Mount, NC May, 1997
Associates degree in Administrative Office Technology
Rocky Mount, NC May, 1996
Associates degree in Medical Office Technology
WORK EXPERIENCE:
Cheesecake Factory Rocky Mount, NC April 2015 to Present
Production Worker
•Handle equipment starting and stopping activities during each designated shift
•Manage different stages of the production line by being actively involved in each procedure
•Separate different items to be loaded onto a production line
•Load and unload items from machines
•Ensure that all loaded items are done so in accordance to the company protocol
•Make sure that appropriate safety measures are taken into account at every step of the production process
•Place and remove items on conveyor belt and record data at each step of the production cycle
•Make sure that tools and equipment are cleaned and maintained properly at the end of each shift
•Check finished product for problems or faults and isolate any damaged or inconsistent item immediately
•Advocate safety practices to the rest of the production staff
Vidant Healthcare Rocky Mount, NC December 2012 to September 2013
Receptionist
Registered patients/assisted patients with paperwork
Data Entry/verified insurance information
Telephone triage/scheduled patient appointments
Faxed referrals to other doctor offices
Photo copied patient insurance cards for filing purposes
Greeted patients with a smile and hello
Always willing to work overtime/checked in 80-90 patients per day
Willing, energetic and eager to try new work positions
Carolina Otolaryngology Rocky Mount, NC August 2002 to December 2012
Administrative Assistant
Worked all front desk assignments/helped other co-workers when needed
Called to remind patient of appointment and helped customers seeking assistance with their doctor appointment
Filed patient insurance/answered multiple telephone lines
Greeted patients with a smile/checked in an average of 50-80 patients per day
Always willing and able to cover shifts
Handled all money transactions efficiently
Assisted a variety of departments when needed and traveled to other satellite office to fill in shifts
Ordered and stocked products
Englewood OB-GYN Rocky Mount, NC September 1997 to August 2002
Medical Secretary
• Worked at front desk assisting patients/multi- tasking
• Scheduled patient appointments/checked information for accuracy
• Effective communication skills
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