Engineer Customer Service

ERIC S. ROMERO, CCNA

*** ************ ***. **** ******, FL

727-***-****-Cell 727-***-****-Home

***********@*****.***

LinkedIn: https://www.linkedin.com/profile/edit?trk=spm_pic

SUMMARY OF QUALIFICATIONS

Bilingual (English/Spanish) Cisco Certified Network Engineer with sixteen years of sales and customer service experience, Adept at identifying system performance and operational issues seeking a network engineer position.

EDUCATION/CERTIFICATIONS

Associate of Science: IT Security St. Petersburg College, Clearwater, FL 12/2014

G.P.A. 3.0

Bachelor of Science: Animal Science Purdue University, West Lafayette, IN 12/1984

Cisco POV Source Fire installer and sales engineer -2016

Express Collaboration Field Engineer representative -2016

Advanced video system engineer representative -2016

Cisco telepresence video field engineer for express specialist -2016

T-Voice -2015

Express foundation field engineer -2016

Cisco business value analyst -2016 Cisco NGFW -2016

Cisco NGIPS Cerified-2016 Selling Business outcomes -2016

CCENT -2014 CISCO Express Foundation for field Engineers -2015

CCNA Security- 2014 Trouble shooting Cisco Unified Communications -2015

CCNA-2014 COMPTIA A+ -2000

CCNA Voice -2015 COMPTIA Sec+ - 2014

Relevant Coursework: Computer Programming, Database Management, Database Security, Intrusion Detection Monitoring, Data Network Fundamentals, Network Security Foundations, Linux Fundamentals/UNIX Operating Environment, Cisco Network Academy. Cisco ASA, AMP Training.

Software: Proficient using Microsoft Works, Microsoft Office 2013, Norton Antivirus, Hitman, Malware Bytes, MacAfee Antivirus, Wire shark, Backtrack and cisco ASA NGFW.

Operating Systems: Proficient using XP, Vista, Win7, Win 8, Win 10 and Linux.

Skill acquired at Cisco Networking Academy

Networking CLI configuration of CISCO Routers and Switches, routing protocols EIGRP, OSPF,OSPFv3, RIP, IP addressing and sub-netting, VLANS, VTP, RSTP, PVST, 802.1q,Trunking on Cisco routers and switches, Inter-VLAN routing, DHCP, NAT, IPv6, Frame Relay.

Skills acquired at Cisco Network Security Training

Securing Layer 2, securing the control plane, securing the forwarding plane, Cisco IOS Firewall technologies, Cisco IOS VPN Technologies, Cisco IOS IPS/IDS and Cisco Adaptive Security Appliances

PROFESSIONAL EXPERIENCE:

NEXXTWORKS VOICE AND DATA, Palm Harbor FL 09/2016-Present

Cisco Network Security and Voice Sales Engineer. In charge of installing ASA NGFW/NGIPS/NGIDS for the Cisco Threat Scan Proof of Value (POV) program.

In charge of educating the customers on how to interpret data from the Cisco NGFW SourceFire Command center in order to make policies and firewall rules.

Recognize threats and vulnerabilities to networks, and mitigate security threats by recommending appropriate Cisco products in accordance with the Cisco Threats scan reports.

Install, troubleshooting and monitor Cisco network devices to maintain integrity, confidentiality and availability of data and devices, and competency in the technologies that Cisco uses in its security structure.

Assess, test and make recommendations on new Cisco hardware in order to keep up with new threats.

Responsible for customer sales, service and installation of Cisco Security Products.

Installation and configuration of Routers and Switches

Customer service expert

DISABILITY LEAVE, Palm Harbor FL 08/2015- 09/2016

NEXXTWORKS VOICE AND DATA, Palm Harbor FL 01/2015-08/2015

Network Engineer (Routing/Switching/Voice)

Managed installation, configuration and troubleshooting of Cisco network equipment. Cisco Routers (2900 Series), Switches (3800 Series)

Configured IT LAN/WAN elements of office network and held responsibility of maintaining and monitoring performance.

Utilized Solarwinds monitoring system.

Installed. Terminated, and certified Cat5e/Cat6/Cat6a cable as well as WAPS systems in commercial environments.

Configured and managed CISCO Unified Communication Manager (6.x,7.x,& 8.x), Cisco call manager express and CISCO Unity express in a Lab environment.

NETWORK PEOPLE, Largo FL

Summer 2014

Network Engineer Internship

Installed and configured sonic routers.

Performed Cisco router and switch configuration, network problems troubleshooting and resolution, server maintenance; server hardware testing, maintenance and recycling, external network storage device.

Network Operating Center (NOC) room cleanup and cabling, peripheral installations, cable drops and crimping.

Installed antivirus Software

Family Care Giver

11/2003-5/2012

Florida Lottery, Miami FL

11/1987-10/2003

Lottery Sales Representative

Daily customer training in product features including both instant and online products.

Large groups presentations on lottery procedures to a multi-cultural audience with variable education skills.

Route sales and promotions.

ADA Coordinator

CERTIFICATIONS:

CCNA ROUTING AND SWITCHING

CCNA VOICE

CCNA SECURITY

COMPTIA A+

COMPTIA SEC+

CISCO SELLING BUSINESS SOLUTIONS

Honors:

Statewide Marketing Representative of the year

District Marketing Representative of the year

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