Customer Service Engineering

Prince Emmanuel Onyeise

Chicago, IL • 773-***-**** • ac1j0b@r.postjobfree.com

OBJECTIVE: Interested in obtaining a full-time position in the field of biomedical engineering with special interests in R&D, Quality Control, Design Engineering, Quality Engineering, Quality Assurance, QA Engineering, Design Controls, Test Engineering and Medical Devices.

EDUCATION

University of Illinois at Chicago, Chicago, IL

Bachelor of Science, Bioengineering May 2013

RELEVANT SKILLS

Applications: Quality Control, Quality Assurance, Test Engineer, Logistic, FDA Regulation, Data Analysis, Medical Devices, Biomedical Technician, Biomaterials, Finite Element, Customer Service, Repairs, Retail Sales, Project Manage, Receptionist, Exchange, Technical Support, Marketing, Microsoft Office [Word, Excel, Power Point], Adobe Acrobat PROFESSIONAL EXPERIENCE

Zimmer Biomet Warsaw, IN

Quality Engineer 11/2016 –

• Formulates procedures, specifications, and standards for Zimmer products and processes.

• Develops and implements corrective/preventative action plans.

• Collects and analyzes data for gauge and product evaluation.

• Identifies critical personnel, gauges, procedures, and materials needed for the completion of new products.

• Ensures that suppliers have necessary information and facilities to deliver quality products to Zimmer. LifeWatch Rosemont, IL

Quality Control/Logistic Tech I 04/2016 – 09/2016

• Ensures integrity, accuracy, consistency and completeness of area of responsibility.

• Corresponds with suppliers regarding inquiries and completion of documentation required by company policies and procedures, such as quality agreements, expectations, etc.

• Uses discretion in escalating unusual product performance issues, collaborates with other functional areas to discuss and resolve.

• Participates in product improvement teams, strategic program development, risk assessments and other analytical teams responsible for the improvement of products and FDA regulatory issues. Lift Chicago, IL

Driver 03/2016 –

• Employed with position outside engineering field Sprig: Eat Well Chicago, IL

Server/Delivery Driver 03/2016 – 07/2016

• Employed with position outside engineering field The Power Company Chicago, IL

Energy Quality Advisor 05/2014 – 01/2015

• Assisted consumers in lowering their electricity and gas bills free of charge.

• Reached customers through direct door-to-door sales.

• Was responsible for marketing and providing a no-cost service to residential consumers. ABT Electronics Glenview, IL

Electronic Service Tech/Customer Service 02/2014 – 04/2014

• Customer service position that deals with electronics.

• Assist customers with product concerns in store and on-call.

• Trouble shooting electronic products.

• Educating customers on electronic operation and hookups.

• Processing Returns/Exchange, and arranging in shop and in home repairs of electronics.

• Deliver product and assist technicians for in home repairs. BestBuy Niles, IL

Customer Service Rep. / Sales 08/2005 – 08/2007

• Cashier and assist customers on calls.

• Assist customers with product concerns and returns/exchange.

• Inform customers about BestBuy Rewards, Credit Card, Product Replacement Plan and Geek Squad. AFFILIATIONS & AWARDS

National Society of Black Engineers 2012 – 2013

Bioengineering Organizational 2012 – 2013

UIC Expo 2012 2nd Place Winner-Medical Application

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