Customer Service Administrative Assistant

LINDA GARRETT

*** ****** **** *******, ** ***** 203-***-**** *******@****.***

SUMMARY of QUALIFICATIONS

Customer-focused professional offering knowledge of Customer Service / Receptionist experience in a diverse corporate environment. Outstanding interpersonal and communication skills. Detail oriented, focused, organized and proficient at multitasking.

Knowledge of Microsoft Office Suites, Word, Excel, Internet, Outlook and Lotus Notes.

CORE SKILLS

Multitasking Monitoring Tracking

Compliance Customer Service Decision-Making

Scheduling Problem Solving Resolving Client Concerns

Complaint Handling Office Support Inventory

RELATED EXPERIENCE

Answered telephones and forwarded information to callers, take messages, or transferred calls to appropriate individuals and resolved complaints from customers.

Greeted individuals entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations.

Monitored personnel or equipment locations, utilization to coordinate service schedules, and organized team player who is always willing to pitch in.

Kept a current record of staff members' whereabouts and availability.

Scheduled appointments, maintained and updated appointment calendars.

Transmitted information or documents to customers, using computer, mail, or facsimile machine.

Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

EMPLOYMENT HISTORY

Barnum Financial Group-MetLife / MassMutual Shelton, CT 2012-2016

Receptionist

Oasis Advantage -Temp Agency San Diego, CA 2010-2012

Customer Service Representative

Aerotek an Allegis Group -Temp Agency Meriden, CT 2008-2010

Tax Preparations-Income

Private Client Resources, LLC Wilton, CT 2006-2007

Receptionist/Administrative Assistant

EDUCATION

Stone School of Business, New Haven, CT

Business Administration / Secretarial-Steno Certification

Post College, Waterbury, CT

Associate Degree

Brien McMahon High School, Norwalk, CT

Diploma (College Preparatory)

Contact this candidate