Customer Service Technical Support

Devin Young

Tustin, California *****

256-***-**** • *****.*********@*****.*** • www.linkedin.com/in/devin-young-689b2013b/ IT Support Specialist

Detail-oriented IT professional with 5+year history of delivering support and maintenance of systems and equipment. AREAS OF EXPERTISE

• Broad knowledge and success in hardware and equipment installation, maintenance, and repair. Experienced troubleshooting and analyzing system issues and delivering resolutions.

• Skilled trainer able to provide clear direction and guidance in equipment operation.

• Customer service-focused with strong interpersonal and communication skills utilized to define processes and train users on systems and best practices.

TECHNICAL PROFICIENCIES

Platforms: Windows 7/8/8.1/10, Mac OS

Tools: Office 365, Ghost Imaging, Adobe Photoshop

Hardware: LAN, Radios, Antennas, CAT5 Cables, Cisco Switches, Cisco Routers, Hard Drive Formatting & Set-up, Servers – Active Directory, Vehicle Maintenance Professional Experience

Lowe’s, Oxford, Alabama

Customer Service Associate (4/2016 – 4/2017)

Delivered operational excellence and customer service with high level of product knowledge in hardware and equipment in a high-volume location. Trained team members on maintenance and forklift operation. Key Achievement:

Appointed by management to address basic in-store IT maintenance – repaired computer monitor. Allied Barton Security Services, Richardson, Texas Field Training Officer (2/2015 – 2/2016)

Delivered safety and security management for a data center hosting multiple companies. Monitored CCTV security cameras and ensured controlled access of high-profile location. Conducted inspections; addressed any issues with diplomacy. Key Achievement:

Trained new hires on operations, equipment usage, policy and procedures. Implemented tests to ensure timely certification and licensing of Security Officers.

U.S. Army Reserve, Seagoville, Texas

Signal Support Systems Specialist (3/2010 – 3/2016) Provided technical support for computer systems and local area networks. Oversaw maintenance and repair of hardware and equipment including radios, switches, and antennas. Conducted troubleshooting and assembled and installed devices, routers, and Cat5 cables.

Key Achievements:

Led training initiatives on device usage – radio communication and radio encryption.

Awarded the Army Commendation Medal for outstanding service in assisting in the installation of computers and networks in field hospitals.

Education

Courses Completed in Applied Science – 2016/2017

Gadsden State Community College, Anniston, Alabama

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