Technical Support, Quality Assurance

Sowjanya Kasturi

** ******** **, ******, ** ***** ********@*****.*** 424-***-****

Objective To pursue a challenging career in the IT industry and be part of progressive organization that gives me scope to enhance my knowledge and skills. Currently looking for Full time/Contract position in software field.

Experience Papa Gino’s & D’Angelos Corporate HQ, Dedham, MA as Quality Assurance Analyst June 2015 – Sep 2016

Performed Manual Testing of Web, Mobile and POS applications.

Prepared Test Plans and Test Cases based on the business requirements.

Hands on experience of Mobile Apps Testing for iOS and Android.

Performed Functional testing to ensure that all application features function as specified.

Implemented Integration testing to test individual software modules as a group.

Performed Usability testing to determine how convenient and easy to use the app to end user.

Performed different levels of Testing such as Positive testing, Negative testing, Integration Testing, Functional Testing, System Testing, Regression Testing, Black-box testing, Browser compatibility Testing & GUI Testing.

Performed User Acceptance Testing of Mobile and Web Application to determine the ease of use.

Conducting regression testing of new releases.

Responsible for testing email blasts which include new products and promotions.

Responsible for logging the defects in JIRA and verifying the bugs are then fixed.

Keep track of the customer bugs, deciding their priority and then assigned them to the developer.

Worked with POS System and involved in testing functionalities related to ordering, custom retail price and promotions in POS.

Participated in bug review meetings and release meetings.

Prepared daily and weekly status reports for upper management.

IBM, Hyderabad, India as Technical Support Representative Aug 2010 – Sep 2011

Provided comprehensive technical support to IBM laptop/desktop users.

Interacted with customers on their day to day computer usage related issues and worked with them to diagnose and resolve software issues such as internet connectivity, email clients, VOIP, Active directory, Lotus Notes etc.

Responsible for providing technical support such as home networking issues, software issues, log-in issues.

Resolved customer concerns in a timely and efficient manner via telephone, e-mail, on-line, etc.

Communicate website issues to IT team as necessary for quick resolution.

Education Rivier University, Nashua, NH December 2014

M.S. Computer Science, GPA: 3.83/4.0

Jawaharlal Nehru Technological University, Hyderabad, India May 2010

Bachelor of Technology, Percentage: 70.4%

Technical Operating System: Linux, Windows

Skills Programming Language: JAVA, Ruby, SQL

Scripting Language: VB Script, JAVA Script

Testing Tools: QTP, HP Quality Center, Selenium, Webdriver, JIRA, JUnit

Other Tools: Eclipse, OPNET IT Guru, McCabe IQ Tool, Weka 3.6, Visual Studio

Trainings Took Manual and Automation testing (QTP and Selenium) training from multiple institutes. Learned different models of SDLC and how to automate web-based and windows based applications. Learned how to write, review and execute the test cases and how to detect the bugs. Also learned types of testing, levels of testing and testing terminology.

Graduate Software Quality Assurance, JAVA Programming, Object Oriented Analysis and Design, Operating Systems, Computer Courses Architecture, Network Technologies, Computer Graphics, Advanced Networking, Algorithms, Data Mining, Computer Security, Multimedia and Web Development.

Course Software Quality Testing of two releases of Sudoku, Software Quality Assurance:

Projects A comparative study of two different versions of Sudoku Java application has been done to determine improvements in the quality of the software. The reliability of the software and different types of metrics are used to be measured through McCabe tool to analyze the quality, and testing of the software.

Website planning for Career Management Services, Object Oriented Analysis and Design:

Analyzed Functional Requirement and Business Requirement documents. Involved in Design and development of test plans based on high level documents(BRD& FRS ). Derived Test Cases from functional requirements and design documents. Designed and developed Use Cases, Use Case diagram, Class Diagram, Sequence Diagram, Object diagrams for Career Management Services Website.

Online Shopping Website Development, Multimedia and Web Development:

Developed online shopping website from scratch using Adobe Dreamweaver and HTML. Created UML diagrams for each category (men,women,kids, gifts) to analyse several events that the users can achieve on online application system.

Contact this candidate