System Administrator

TODD D. WALTON

**** ***** **** ***** 765-***-****

Lebanon, IN 46052 ***********@*****.***

PROFILE

Information Technology professional with over 15 years experience primarily within the public sector. Friendly, outgoing, focused on customer satisfaction, and possesses excellent oral and written communication skills. Currently seeking full time opportunities within the IT field providing continued support to clients while guiding or assisting other team members to achieve their goals.

EDUCATION

Purdue University West Lafayette, IN 1996 – 2001

2001 - Bachelor of Science – Telecommunications and Networking Technology

2001 - Associate of Science – Computer Information Systems and Technology

2000 - Associate of Science – Organizational Leadership and Supervision

Major Areas of Study: Telecommunications, Network Technology, LAN/Computer Support

SPECIALIZED TRAINING AND SOFTWARE KNOWLEDGE

CompTIA Security+ Certified, December 2013

Unitrends Blackbelt Certified 2016

Windows Server 2008/2012/2012 R2

Active Directory/Azure AD

SC Config Mgr 2012 R2

SC VMM 2012 R2

Office 2010/2013/2016/365

Exchange 2013/365

Dynamics 365

HP MSA 2040 SAN

Microsoft HyperV

Papercuts System

MaaS360

Solarwinds

HP / Cisco Switches

Cisco Routers

Cisco APs

Cisco Firewalls

ServiceNow

Windows 7/8/10

Mitel Phone Server

NuPoint VM System

Barracuda Web App Firewall

Barracuda Content Filter

Unitrends Backup Device

Spam Stops Here

PROFESSIONAL EXPERIENCE

System Administrator September 2015 - Present

Indianapolis Neighborhood Housing Partnership Indianapolis, IN

Via Sondhi Solutions (March 2016 – Present)

Installed and Configured System Center 2012 R2 Configuration Manager and Virtual Machine Manager

Converted Production Data from an iSCSI SAN to a VHDX file because SAN was at the End of Life

Converted Production Data from a passthrough disk on a FC SAN to a VHDX so SAN could be reconfigured

Configure and Maintain seven bare metal servers that have 19 virtual servers running on them.

Worked with ISP to upgrade the internet circuit and transition network traffic over to a new firewall

Work with other Groups/businesses to successfully move one office to another location

Created a detailed network map of the entire infrastructure

Upgraded Dynamics CRM 2011 to Dynamics CRM 2013 to Dynamics 365

Migrated Company to Office 365

Upgraded all Systems to Windows 10 and Office 2013/2016

Restructured and updated Group policies to work with Windows 10

Work with end users to resolve different issues on a daily basis

Upgraded the Unitrends backup system and maintain successful backups.

Network Operation Center Technician (Contractor) May 2015 – September 2015

Finish Line Indianapolis, IN

Monitored network availability to Finish Line stores via SolarWinds and remoting into their Cisco routers. Then submitted trouble tickets to CenturyLink when it was not a Finish Line problem.

Worked with Stores over the phone to switch out failing equipment and verified that they had network again by connecting to the store’s router via a PuTTY session.

Schedule field technicians through Contingent a third party vendor to make sure all the cabling is done correctly when the network issue is not CenturyLink related.

Service Desk Specialist (Contractor) August 2014 – February 2015

Moorehead Communications Carmel, IN

Supported Corporate and Remote Users with various requests through ServiceNow.

Evaluated different Dashboards and passed along self-service portal issues in ServiceNow from retail users.

Did remote troubleshooting through software for users in the field.

Worked with 333 Retail Stores to maintain their Point of Sale systems

Functioned well in a group environment to achieve a common goal

Gave assistance to the retail stores when they had issues with their Internet Connections

oContacted their Service Providers, remotely monitored their Routers and VPNs, and helped them to get an internet connection again

LAN Administrator Senior Nov 2005 – May 2014

Indiana Office of Technology, State of Indiana Indianapolis, IN

Provided software and hardware support for over 20 different state agencies

Deployed and installed new computer equipment

Maintained user accounts, computer accounts, and permissions in Active Directory

Supported networks, telecommunications, and various systems as assigned

Learned new software and hardware quickly and without supervision

Volunteered for off hours support for the BMV and ISP Agencies

Addressed complex problems requiring interaction and coordination between multiple departments and/or agencies

System Administrator Sept 2005 – Nov 2005

Indiana Pension Systems, Inc. Indianapolis, IN

Diagnosed and resolved hardware, software, or other network and system problems

Supported two other agencies on their primary software

Worked a rotating schedule, including weekend hours to ensure all times were covered and provide continuity of operations

LAN Administrator Intermediate Dec 2003 – Sept 2005

Department of Local Government Finance, State of Indiana Indianapolis, IN

Resolved problems reported by user community and management of daily network tasks

Performed daily back-ups and software updates

Deployed new PCs, maintain user accounts and permissions in Active Directory

Rebuilt Server from Microsoft Windows 2000 to Windows 2003 and tested after installation

Enabled lockout policies and windows updates via group policy

Analyzed hardware and software needs for agency and prepare budgets incorporating these needs

Successfully identified security vulnerabilities and implemented security risk initiatives:

Senior Programmer Nov 2002 – Dec 2003

Bureau of Motor Vehicles, State of Indiana Indianapolis, IN

Monitored and maintained user accounts via Active Directory

Tracked computer issues via trouble ticketing software

Provided helpdesk support to agency users as well as 2nd tier support for all BMV branches

Responsible for running reports and maintaining current virus definitions for all computers

Issued and imaged new and updated PCs for users and maintained PC information in the inventory database

Technical Services Technician Feb 2002 – Nov 2002

Lebanon School Corporation Lebanon, IN

Established first corporation-wide inventory of all hardware using barcode scanner technology

Provided primary support for all schools within the corporation

Performed hardware and software maintenance for over 1,000 PCs

Supervised and trained six technical assistants

Scheduled and monitored backups using Veritas back-up software

Utilized imaging software to create images for corporation

Served as a liaison to vendors for warranty issues

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