Sales Engineer

Michael Han * Waldo Ave Unit * Somerville, MA ****3 *********@*****.*** 978-***-****

Professional Summary:

Sales professional with proven record of generating revenues and strong technology background.

EDUCATION

B.S. in Business Administration Salem State University Salem, MA

UNIX System Certification Worcester Polytechnic Institute Waltham, MA

PROFESSIONAL EXPERIENCE

1/2016- Present Staffinghelps

Recruiter/New business developer.

Assisting clients with writing job descriptions, forecasting hiring needs, researching and analyzing salaries, developing local job fairs, pre-screening and interviewing potential candidates to present the best candidate to clients, building trust with candidates and clients, providing feedback for all in a timely fashion. Developing grassroots outreach strategy to identify local and outside candidates.

7/2015- 2/2016 Timepays Randolph, MA

Director of Client Development

Tenacious entrepreneurial spirit in prospecting and acquiring new business clients, securing customer loyalty for a time and labor management / payroll service provider, by forging strong relationships by networking with external business partners. Direct sales and business development functions, including Timpays’ new product rollouts, customer relationship development, contract negotiations, demos, coaching and mentoring small business clients. Developing rapport with and evaluating the business decision-makers. Determining which products are appropriate for clients

11/2008 – 7/2015 Quest Diagnostics Cambridge, MA

Client Service Rep

Handled all direct, in-person contact with clients. Assigned territory to fulfill requests, developed rapport and lead generated for outside sales. Resolved quality assurance issues. Introduced our new product lines, and initiated sales leads. Educated clients on maintaining the integrity of biohazard test samples and medical goods.

Recipient of Quest Special Recognition Award

5/2003 – 4/2008 Quiznos Sub Cambridge, MA

Franchisee

Owner and operator of two successful Quiznos Sub locations. Developed both locations from the ground up and grew sales to over $1.5 million through effective business planning and marketing. Under my management, the Cambridge location was #1 in New England sales and in the Top 10 worldwide. The second location in Beverly maintained placement in the region’s Top 10 of gross sales. Recognized by Quiznos Corp. as the best operator in the Northeast.

11/2001 - 4/2002 InterOPS Management Medford, MA

Network Engineer

Troubleshot and diagnosed customer issues in a collaborative team-based environment. Supported network operations and the Network Operations Center, including improving network performance and monitoring. Upon alerts, evaluated and reported technical issues, resolving them. Established customer hardware and network infrastructure through coordination of vendors and on-site efforts. Tested software and hardware following installation to ensure proper functioning.

8/99 – 11/2001 Navipath Andover, MA

Network Management Center Engineer

The monitored network that consisted of Lucent MAX TNT and Nortel CVX 1800 access servers and Lucent ICD. Monitored over 100,000 ports using such tools as Netcool and Adlex. Supported over 100 ISPs, identified and resolved problems with various ISP RADIUS servers. Worked in conjunction with CLEC and ILEC. Troubleshot TCP/IP, PPP, and MP dial-up sessions.

1/99 – 8/99 GTE Internetworking Burlington, MA

Implementation Engineer - VPN

Provided installation support for VPN products and services, made initial customer contact to obtain necessary technical information, order equipment, and configure VPN equipment. Coordinated with vendors, other ISPs, and GTEI services to ensure timely and accurate installation. Required to track all work via a provisioning tool and trouble ticketing system. Worked with the engineering staff to provide feedback on overall product stability and supportability. Provided configuration changes on global service wide enhancements as well as tailored products to customer specifications.

1996 - 1998 UNIFI Communications Inc. Lowell, MA

Network Management Center Engineer

Daily administration of UNIX network, including tool enhancement and modification, and problem-solving. Maintained operational capability of worldwide network operations system for a fast-paced and constantly changing environment. Provided front line support for the Communication Global Wide Area Production Network and Worldwide Document Exchange Application. Troubleshot in a Telecommunications WAN environment, Cisco router, T1, E1, and T3 line connection from many countries. Working knowledge of LAN/WAN, frame relay, and ISDN. Worked with groups, such as Network Configuration, Technical Support, and country units worldwide to ensure problems were resolved and measures were put in place to minimize the same problems reoccurring.

1995-1996 UNIFI Communications Inc. Lowell, MA

Delivery Analyst

Oversaw delivery of documents to worldwide destinations utilizing excellent customer service abilities and bilingual skills to troubleshoot and resolve delivery problems of facsimile documents using a PC for all worldwide faxes.

- Received recognition as one of the most productive Delivery Analysts.

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