Engineer Test

Chelsea Blake

**** ****** ***** *****, **********, N.C. 27545 **********@*****.*** 919-***-****

https://www.linkedin.com/in/chelsea-blake-05568631/

Professional Summary

Visionary Software Test Engineer with 20+ years helping companies achieve value from technology. Strong QA experience

in testing (manual, automation, usability, functional, black box, white box, regression, smoke, performance, stress, load,

web services (SOAPUI)

PROFESSIONAL EXPERIENCE

Association of International CPAs (AICPA), Durham, NC Aug. 2016 – April 2017

Senior Software Tester

Detected and reported defects on NetFORUM, a .NET Web application hosted in the Cloud in a SaaS environment

Developed and executed functional, security, usability and regression tests for this CRM web application

Discovered defects by performing SQL queries on Oracle DB using Oracle SQL Developer

Tested Web services using SOAP UI

Collaborated with Scrum master, developers, Business Analysts and product owners in Agile environment

Created and executed queries using HP QC Query Builder to isolate defects

Logged and tracked defects in Jira

Teamed with business owners, developers, SCRUM Master and other department members

Toshiba

Senior Software Tester, Durham, NC Oct. 2014 – July 2016

Client: Landis + Gyr Advanced Grid Analytics (went from contract to permanent)

Tested GRIDView solutions end to end via security, functional, usability and regression tests

Detected and reported defects via MongoDB (non-SQL) queries and verified backend data with MongoChef

Functioned as Business Analyst to develop requirements into User Stories since no Business Analyst

Tested Web services using SOAP UI

Installed release software, validated build packages, verified install instructions

Tested Core Platform APIs via Java test scripts and reported issues

Configured servers and VMs with Databases and App Servers using XenServer and XenCenter.

Used Agile methodology

Logged and tracked defects in Jira and managed test cases in Team Foundation Server

Client: Toshiba Global Commerce Solutions, Inc. Durham, NC Feb. 2014 – Aug. 2014

Detected defects via manual and automated tests for Point of Sale solutions on IBM 4690 OS

Used Agile methodology; managed test cases in HP ALM

Computer Sciences Corporation, Raleigh, NC Oct. 2013 – Dec. 2013

Software Test Lead

Test Lead for NCMMIS (NC Medicaid Management Information System)

Managed test efforts for Healthcare system and 15 testers’ test schedules

Managed multiple projects, allocated resources and budget, coordinated defects, approved weekly software releases

NetApp, Research Triangle Park, N.C. Mar. 2013 – Aug. 2013

QA Test Engineer (Consultant)

Reduced test execution time by developing and executing Perl scripts to test Storage Area Network Interoperability

Used Unix to test data transfer, storage, and retrieval on networks using servers, multiple disk arrays, Fibre Channel

Sensus, Research Triangle Park, N.C Nov. 2011 – Jan. 2013

Software Test Lead

Test Lead for Device Manager, a large scale web-based GUI application, performing web usability tests

Coordinated offshore testing with Brazil team, improved rapport by bringing them to RTP for team-building projects

Performed end-to-end testing on AMI (Advanced Metering Infrastructure) solution for communications networks

Executed database queries using SQL Developer

Functioned as Business Analyst to develop requirements into User Stories since the team had no Business Analyst

Reduced test execution time by 25% through automating tests with Selenium and QA Wizard Pro

Executed UAT, functional, acceptance, performance, system, and integration tests

Used Scrum/Agile methodology; managed test cases in HP ALM

Installed release software, validated build packages, verified install instructions

Elster Integrated Solutions, Raleigh, N.C Sept. 2008 – Oct. 2011

Senior Software Tester

Tested MAS, a web-based AMI solution for IP communications network

Reduced execution time by 25% via Python and XML scripts for Home Area Network (HAN) device interoperability

Performed SQL queries to validate data integrity

Tested Web services using SOAP UI

Used Unix to test IP communications network

Used Wireshark, Network Traffic Generator, Configured Routers and Switches

Detected defects via running UAT, functional, acceptance, performance, system, and integration tests

Itron, Raleigh, NC Oct. 2007 – Jan. 2008

Automation Software Test Lead

Developed and executed manual tests for meter reading products

Hewlett Packard, San Diego, CA July 2006 – Sept. 2007

Software Test Lead

Tested and reported defects in digital printer platforms in the Retail Photo Solutions group

Reduced test execution time by 30% through XML scripts simulating order input via API calls to HP printers

Verified software in different hardware configurations (kiosks, order management software, printer consoles, printers)

Developed and executed Unit testing using NUnit to reduce test execution time

Traced logs for root causes, configured test bed, etc.

Coordinated test efforts and teams throughout the entire project life cycle

Tested in multisystem, multivendor environment using .NET framework

Credit Suisse, Research Triangle Park, N.C. Sept. 2005 – June 2006

Software Test Lead

Detected defects in ERP and CRM Fixed Income, Credit Derivatives, and Investment Banking systems

Reduced test execution time by automating tests using QTP performing GUI web usability testing

Managed test results with Quality Center

Teamed remotely with offshore developers, Business Analysts and other testers

Glaxo Smith Kline, Research Triangle Park, N.C.

Software Test Lead May 2005 – Aug. 2005

Test Lead for Territory Alignment Tool, a web application

Performed GUI web usability testing

Automated tests using WinRunner, managed results with Test Director

Software Test Lead June 2004 - Aug. 2004

Test Lead and only tester for GSK Base, a transgenic phenotyping system with Oracle DB

Automated tests using WinRunner, managed results with Test Director

Sony Ericsson, Research Triangle Park, N.C. Sept. 2004 – April 2005

Senior Software Verification Engineer

Reduced test execution time by developing and executing Tcl scripts to verify AT commands against PC card releases

Tested embedded real time firmware and communication protocols using Unix

Tested using cellular information technology (GSM, CDMA, WCDMA, GPRS, and EDGE)

Global Knowledge, Cary, N.C. Dec. 2003 - May 2004

Senior Software Tester

Tested web-based and manual entry application

Performed GUI web usability and accessibility testing

SAS Institute, Inc., Cary, N.C. Aug. 2001 - Oct. 2003

Senior Software Tester

Tested SAS Extract Transform Load Studio, a web-based data warehouse client

Wrote SQL queries against SQL, DB2, Oracle, NCR Teradata, and SAS databases

Reduced test execution time by developing and executing automated accessibility tests using Java Accessibility Helper

Qualcomm, Inc., Boulder, CO Aug. 1998 - Dec. 2000

Senior Software Test Engineer

Developed WinRunner automated tests for the UT Program Support Tool, a web-based application to program NVRAM

Developed and executed Perl and VBScript scripts to verify UT Globalstar satellite and cell phones

Tested all Qualcomm wireless cell phones (AFUT, GFUT, Single Mode, TriMode portable) and satellite phones

Used Gateway Emulator, Gateway Simulator, Over-the-Air UT, Early Entry Bay Station, Wireshark,

Network Traffic Generator, CALLSIM, TCP/IP, Application Manager CI, API Message Trace Tool

Managed test efforts with Test Director and Clear Case

Intuit, San Diego, CA March 1997 - Sept. 1997

Quality Assurance Analyst

Developed and executed tests for internet-based TurboTax and desktop ProSeries TurboTax

Performed web usability testing

Uncovered web toasting errors using LoadRunner for performance/stress testing and reduced performance test time by 25%

Nortel Networks, Research Triangle Park, N.C.

Senior Software Test Engineer Jan. 2001 - July 2001

Developed and executed Python and MGTS scripts to test cell phones

Tested Voice-over-IP and DMS features using Unix

Performed application, protocol, and system testing of CDMA, WCDMA, TDMA, AMPS and GSM

Used WireShark, Network Traffic Generator, Router and Switch Configuration, Wireless. CALLSIM, TCP/IP,

Application Manager CI, API Message Trace Tool

Managed tests and results with Test Director

Product Verification Engineer Oct. 1997 - July 1998

Developed manual and automated WinRunner tests of Signaling Transfer Point functionality

Tested TCP/IP, routers, configured networks, monitored and troubleshot network performance

Received award for designing Verification web page, reducing test case development by 30%

Used WireShark, Network Traffic Generator, Router and Switch Configuration, CALLSIM, TCP/IP,

Application Manager CI, API Message Trace Tool

Performed GUI web usability tests

Developed and tested multiple end-user scenarios using Unix

Provided end user support

Software Verification Engineer Nov. 1994 - Sept. 1997

Tested DMS software integration in Customer Solutions/Vendor Validation Lab

Served as SDK API test prime, providing end user support

Conducted call-processing tests for DMS-100 Call Distribution

Tested using Unix in multisystem, multivendor environment

Developed and tested multiple end-user scenarios

Automation Test Tools

Selenium Webdriver, SOAP UI, Unified Functional Test/QTP/WinRunner, QA Wizard Pro, LoadRunner, ClearQuest.

Programming and Scripting Languages

Java, C++, C, Perl, Python, SQL, Shell scripting, VBScript, XML, HTML, Test Script Language,

Pascal, Intuit Pascal, BNR Pascal, Assembly, Protel, COBOL, BASIC

Network Tools

WireShark, Network Traffic Generator, Router and Switch Configuration, Wireless. CALLSIM, TCP/IP,

Application Manager CI, API Message Trace Tool

Software

MySQL, MongoChef, XenServer, XenCenter, Oracle SQL Developer, InstallShield, SDK/API, Clearcase, ClearQuest,

Globalstar UT Program Support Tool, Globalstar UT Diagnostic Monitor, Test Expert, Snagit

Defect Tracking Systems

Jira, Test Track Pro, ClearQuest, HP ALM 10.0, D5 (HP)

Test Management Software

HP ALM 12.0, Microsoft Team Foundation Server, Microsoft Test Manager

Operating Systems

Linux (CentOS 7); Windows 10/Vista/XP/2000/NT; UNIX (HP-UNIX 10.2, Sun Solaris OS 5.6); DOS, IBM4690

Databases

Oracle, MongoDB, SQL, Teradata, DB2, SAS, HP Quality Center 10.00, HP QC Query Builder

Experience with relational database (e.g. DB2, Oracle, SQL server, etc.

Experience with data model, SQL and writing SQL queries.

Learning Software

Adobe FrameMaker, Adobe Captivate, PhotoShop, SnagIt, Visio.

EDUCATION

North Carolina State University, Raleigh, N.C.

Minor: Computer Science

Major: M.A. English

Training and Development Certificate

University of California at Berkeley, Berkeley, CA.

Testing Windows Applications

Test Planning and Software Metrics

Pascal, Advanced Technical Writing

University of Colorado, Boulder, CO

Software Engineering Methods

University of California at San Diego, San Diego, CA.

Automated Test Strategies Independent Study

Meredith College, Raleigh, N.C.

Major: B.A. English

Minor: Business, Secondary Education

Foreign Languages

French, Spanish, Portuguese, German

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