Administrative Assistant III/ Sr. Administrative Coordinator

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CAMELIA DANA BOTOROAGA

E-mail: *******.*********@*****.***

***** **** **** *, #****, Jacksonville 32246

C: 917-***-****

Skilled and dedicated professional, with extensive office technology and administrative experience, strong knowledge of Microsoft office applications: Word, Excel, Power Point, Outlook and procurement Suit.

Committed to learning, with robust service orientation and flexibility in adapting to change, a positive thinking and a work ethic that transcends the nine-to-five boundaries. Fluent in English and Romanian.

Records and information management – Performance Improvement – Communication and Organizational Skills – Multi-Project Management – Problem Solving - Staff Development – Customer Service Skills

PROFESSIONAL EXPERIENCE

MetroPlus Health Plan, New York, NY 2015-2017

Since 1985 MetroPlus Health Plan has been offering low to no-cost health insurance to people living in all 5 boroughs of New York City, partnering with NYC Health and Hospitals Corporation to provide primary and preventive care through government sponsored health insurance programs.

Sr. Administrative Coordinator, Utilization Management/Medicare Department

Worked under the direct supervision of Medical Management’s Deputy Chief Medical Director

Maintained calendars for the DCMD/UM/Medicare/FIDA Directors, and Associate Directors, receiving phone calls, making travel arrangements, tracking reimbursements and making individual appropriate decision when necessary

Responsible for MetroPlus second location operation and implementation of security procedure

Provided rapid and efficient professional office technology support to 160 employees advising the management of critical issues presenting effective solutions as required

Trained and supervised temps and interns

Organized and maintained a large volume of in-house office supplies, requesting in GHX the regular and special office supplies, making independent budgetary decisions.

Acted as a liaison between DCMD/UM/Medicare/FIDA Directors and other departments within the company and outside with PCPs, Vendors, Contractors including the HHC Corporation.

Performs complex/diverse miscellaneous duties as required. MetroPlus Health Plan, New York, NY 2006-2015

Administrative Coordinator, Quality Management (QM) Department

Performed complex/diverse administrative duties, assisting QM department in administrative problem solving, program/project planning, development, and execution of stated goals and objectives.

Maintained calendars, scheduling appointments, coordinating and facilitating events, conferences, and making travel arrangements.

Ordered services, office supplies, and catering using e-commerce system in accordance with QM budget, tracking the payments and balancing the accounts.

Prepared agendas, assembled materials, for QM/QAC Board meeting, recording and retrieving minutes.

2

Supervised clerical staff and trained temps.

Developed and implemented filing systems properly for each project, maintaining open files for work, preparing files for Audit or for archive. MetroPlus Health Plan, New York, NY 2005-2006

Appeals Coordinator, Quality Management Department

Tracked adherence and prompted staff compliance with timeliness standards for responding to appeals.

Coordinated sending medical record documentation to PRP for appeals and maintained records/files for all appeals.

Entered the data/codes to reflect response to appeals into claims processing, clinical information and inquiry tracking systems.

Generated reports for the Complaints Committee containing aggregate statistics on appeals, and provided administrative support including minutes taking.

Coordinated the annual archiving, the retrieving requested file, and preparation files for Internal/External Audits

Performed other duties, including telephone coverage for the Complaints Manager and Appeals Nurse as needed.

MetroPlus Health Plan, New York, NY 2001-2005

Administrative Assistant, Quality Management Department

Completed operational requirements by scheduling appointments and maintaining calendars, coordinating meetings, events, conferences, and travel arrangements.

Kept updates and maintained department’s files, inventories and records, including staff vacation/sick leave reports, status forms and personnel confidential reports/evaluations.

Assisted in administrative problem solving, program/project planning, development, and execution of department goals and objectives.

Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

Sustained professional and technical knowledge by attending educational workshops; reviewing professional publications.

Prepared agendas, assembled materials for QM/QAC meetings, taking minutes and exercising discretion with respect to matters of significance. Technical Career Institutes, New York, NY 2000 -2001 Student Office Assistant in the Dean’s ECT Department

Compiled, organized meetings materials, distributing regular and electronic mail.

Created forms and reported in MS Word, MS Excel.

Performed data entry functions in MSA Access.

Answered and screened telephone calls, receives callers and visitors, keeps schedules of appointments and makes reservations.

Le Jardin D’Eve Day Spa, New York, NY 1998 - 2000

Office Assistant

Answered and screened phone calls in order to register appointments.

Created computerized forms and reports.

Offered customer assistance

Assisted supervisor with operation of business machinery (xerox, fax, computer).

Created and completes patient information file.

Kept records of all daily procedures.

Borough Council of Sibiu, Romania 1990 - 1998

Legal Advisor

Supervised the juridical and administrative activity council. 3

Reviewed and approved the legal paperwork submitted by the staff.

Counseled and represented the Borough Council in Courts.

Provided legal advices to the President and the Board

Created and implemented legal operational procedures for new regulations.

Participated in Board decision making meetings.

EDUCATION

Technical Career Institutes, Inc., New York, NY

AAS (Associate in Applied Science) in Office Technology Honors: Presidential Scholar & Dean’s List.

University of Cluj-Napoca, “Babes-Bolyai”, Romania Bachelor Degree in Law

TRAININGS AND CERTIFICATIONS

Silver Communicator 2010

Toastmasters International Communication Program

Microsoft Project 2003-Level 1& 2 2006

New Horizons Computer Learning Center, New York

Project Management for Administrative Professionals 2004 American Management Association, New York

Certified Professional Secretary

Certified Property Manager

Accredited Residential Manager

“When an Employee is Affected by Cancer” Program 2004 American Cancer Society, New York

SKILLS

Computer: Microsoft Office 98, 2000, and 2013, Visio, TXEN, IMAX, GHX

Proficient in managing electronic files

Versatile in secretarial accounting

Excellent communication skills

Able to exercise discretion regarding sensitive matters

Highly responsible in making appropriate independent judgment when needed

Fast learner and tem player

Well organized, detail-oriented, able to prioritize multiple tasks

Bilingual: Romanian and English

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