Customer Service Sales

Michael E. Brasfield Sr. **********@*****.***

**** ****** *****, ********, ******* 30060 678-***-****

Profile

Professional with proven leadership skills, a record of increasing sales and improving margin and turns.

Proactive and driven to provide the best in customer service which is backed by over 20 years of retail experience.

Proficient in time management, budgeting, project management, building forecast and communicating with business partners on all levels.

Advanced knowledge in Microsoft Excel pivot tables, v-lookups and other data manipulation techniques.

Over 8 years of experience in Microsoft Access, Power Point and Outlook combined with a detail oriented personality and a drive for excellence.

Great Knowledge of administrative procedures, project management and system procedures.

Education

Alabama A&M University, Normal, Alabama Graduated: Magna Cum Laude

Bachelor of Science /Major: Horticulture

Federal Law Enforcement Training Center, Glynco, Georgia

Criminal Investigator Training / Certificate 1991

Experience

(01/16 – 12/16) Floor and Décor Smyrna, Georgia

Inventory Manager (01/2016 – 12/2016)

Generated double digit year over year sales comps and improved turn performance.

Monitored demand and forecast data to optimize replenishment.

Reduced vendor lead time by 27% by clear and concise communications.

Optimized inventory levels by reducing dead inventory by 13% and overbought inventory by 34%.

Developed great vendor management knowledge by building strong relationships through strong communications skills.

(04/1995 – 12/2015) Home Depot Atlanta, Georgia

Sr. Inventory Analyst (5/2010 – 12/2015)

Generated positive comp sales for 5 consecutive years through analysis of key financial indicators.

Saved the company millions of dollars by implementing cost effective inventory management parameters.

Achieved the second best companywide inventory in stocks in my division through precise strategic planning.

Helped to create training curriculum that exposed the basic principles and methodology of ISCM .

Maximized resource allocation skills through the use of data manipulation in Microsoft excel.

Inventory Analyst (6/2008 – 5/2010)

Improved category performance by stream lining inventory management processes.

Increased sales in my categories by 14% through precise data analysis and use of key financial indicators.

Helped to improve company culture by participating in company panel and project teams.

Enhanced company performance by executing QA on new software tools.

Improved vendor lead time by using strong negotiation skills to resolve shipping issues.

Cross Merchandising Associate (03/2008 – 06/2008)

Increased sales and margin profits through cross merchandising techniques.

Developed business management knowledge through strategic planning.

Built strong relations by collaborations with vendors and DHs to develop strategies.

Broad knowledge of statistical analysis and process oriented inventory management practices.

Analyzed market trends to support inventory management with optimal customer service levels.

Inventory Management Associates (01/2001 -3/2008)

Increased sales by maintaining in stock levels above 98%.

Improved margins by researching various sources to find better prices and shipping terms.

Improved store profits by helping to implement a new ordering system.

Excellent customer handling skill.

Developed great vendor management skills.

AWARDS

Awarded employee of the month six times.

Earned numerous awards for outstanding customer service.

Awarded over 35 merit badges for going beyond the call of duty.

Skills

Management Supply Chain/Inventory Management ISCM Forecasting Excellent Communications Skills Microsoft Office Suite IBM Office Software Typing and other software (Includes: Labor Management and Receiving System Programs) Mortgage Underwriter Training

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