Technical Support Information Technology

Kalem Ison

**** ****** **** *****, **** ***** • *********@*****.*** • 801-***-****

Skills & Accomplishments

CompTIA A+ Certification

CompTIA Network + Certification

Microsoft Windows XP Professional

Microsoft Windows 7 Professional

Microsoft Windows 2000 MCSA Certification

Microsoft Windows 2003 MCSE Certification

Microsoft Windows 2008 Server

Microsoft Windows 2012 Server

Citrix Certified Administrator (CCA)

CCNA

Professional Experience

Millennial Vision 2016-2017

Infrastructure analyst for financial customers. Setup and support domain/network environments 90% VM ware 10% physical. Patch management. Setup and support Sonicwall firewall. Support Laserfiche and Mvi custom software. Other duties as assigned

Okland Construction 2015 – 2016

Technical Support Manager Provides training, guidance, and support to technical support staff. In consultation from IT Director, establishes and enforces policies to standardize technical support processes and software. Is responsible for producing audit reports (Landesk) and enforcing software compliance on all end user devices. Is responsible for all end user computers and their proper operation. Responsible for proper function of IT support systems.

Dollar Financial Group 2014 – 2015

System Analyst for retail stores. Support hardware and software related issues escalated from level 3 helpdesk. Created, setup, and managed system update with the use of Altiris. Monthly patch management for all North American stores. Created and maintained store and corporate images.

Landesk 2012 – 2014

Software Support Engineer provides technical support to customers and resellers, answering complex questions on function and usage of the products. This position is a primary support liaison between the company and the customers providing quality technical support. We work in partnership with customers to reduce IT complexity, protect and manage assets and enable IT organizations to provide a high level of service to their business.

3M Health Information Systems 2007 – 2012

Senior software system analyst for 3M products HDM, HL7, Coding and Reimbursement, Core Grouping on multiple platforms. Windows Server 2008, 2012 and Citrix. Major focus on supporting these products in the Citrix environment. Worked with Development to setup and maintain a working Citrix environment for testing and development.

Zions Bancorp 2005 – 2007

Supports the Information Technology Department with installing, administering and maintenance of workstations to include hardware operating systems, networking, and software. Supporting server systems from an operating system and shared services perspective. Assist systems administrative team members in providing overall environment support. Other duties as assigned

Albertson’s 2004 – 2005

Support and manage Windows NT and 2000 servers in the 5000 Albertson’s stores Created and managed active directory accounts, user right. Scheduled and managed backups on the store servers.

Education

University of Utah– Salt Lake City, UT

Bachelor Computer Science, 2004

Carbon High School – Price, UT

Graduate, 1996

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