Senior Deskside Support Tech
Resume:
Kent L. Oxley
www.linkedin.com/in/hirekent
********@*****.***
OBJECTIVE I am currently seeking an active, hands-on, computer tech support position in the Chicago area. My background includes providing hardware and software support to Windows and Macintosh users in publishing and graphics applications. I also have network administration, and phone and voice mail system experience. TECHNOLOGY
SKILLS
Operating Systems: Windows 7, Windows 10, MacOS, Linux Hardware: Dell desktops and laptops, Lenovo laptops, HP Laptops, Macintosh desk- tops and laptops
Servers: Window Server 2012, Active Directory, MacOS Server, MDaemon Email, CentOS, VMWare, Joomla, LAMP
Applications: Microsoft O ce, Adobe Creative Cloud EXPERIENCE Senior Desktop Technician at Nike April 2017 - June 2017 Stefanini US, Chicago, IL
Supporting IT equipment in large corporate environment
IMAC Support{IT equipment Installs/Moves/Adds/Changes
Track and resolve customer incidents and requests through ServiceNow
Resolve hardware and software issues for Windows and Mac devices
Restoration and migration of user data
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Video Conference room equipment and meeting support Computer Services Support Technician July 2007 - April 2017 Christianity Today, Carol Stream, IL
Provided support for Macintosh andWindows users in a publishing environment
Planned and implemented new workstation roll-outs
Con gured and installed new computers and software
Analyzed and resolved hardware and software con
icts
Windows 7 and Mac user support and training
Apple OS X Server administrator
Retrospect Backup administrator
Joomla CMS administrator
Shoretel phone system administrator
Commercial Real Estate Appraiser May 2003 - July 2007 First Real Estate Services, Chicago, IL
Worked as a real estate appraiser determining the value of all types of commer- cial properties by researching and analyzing relevant market data Licensed Residential Appraiser November 2001 - May 2003 Oxley Consulting, Glen Ellyn, IL
Worked as an apprentice with an independent Certi ed Residential Appraiser
Successfully completed Illinois class and testing requirements for licensure Systems Support Technician November 2000 - June 2001 I-Works, Inc., Chicago, IL
Provided support for Windows and Macintosh users in a web-development en- vironment
Con gure and install new computers and software
Analyze and resolve hardware and software con
icts
Server backup coordinator
User support and training
Involved in the development and implementation of standardized installations of PC and Macintosh systems using disk-imaging software. Worked with IT and Operations sta to determine system standards.
Coordinated and implemented upgrades of Windows and Mac operating systems
Gathered information for software and hardware inventory for reference pur- poses
Implemented system for backing up Windows NT Servers in Finance Depart- ment
Macintosh and Windows Support Tech March 2000 - September 2000 Everyday Learning Corp, Chicago, IL
Provided support for Macintosh andWindows users in a publishing environment
Con gured and installed new computers and software
Analyzed and resolved hardware and software con
icts
User how-to support and training
Responsible for Appleshare IP network administration involving the set up of new network users, troubleshooting network problems and backing up and restoring network volumes
Organized and implemented a major redistribution and upgrade of current Mac- intosh computers, including the installation of new Macs and Mac Servers
Participated in installation and con guration of new Compaq rack-mounted servers, Microsoft NT Server and Microsoft Exchange
Member of Outlook testing and implementation team
Planned and conducted Outlook for Mac training classes Publishing Systems Specialist June 1996 - March 1999 Country Sampler, Inc., St. Charles, IL
First line software and hardware support for Macintosh-based publishing sys- tems.
Hardware and Software Support
Telephone and Security Systems
IT department purchasing agent
EDUCATION Associate of Arts, Business Administration Taylor University, Upland, Indiana
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