Information Systems Technical Support
Resume:
SEAN STINETTE
**** ******* ****** ************, ** 19137 267-***-**** **************.*@*****.*** Computer Support Specialist
CompTIA A+ 901/902 Certification
Dedicated Computer Support Specialist with experience supporting the IT needs of district schools. Recognized by senior management as a resourceful and critical-thinking technician who consistently exceeds performance expectations and metrics
AREAS OF EXPERTISE
§ Windows 7, 8, 10
§ OS X 10.6+
§ Chrome OS
§ Microsoft Office Suite
§ Printers & Smart Boards
§ Break/fix
§ iOS
§ Android
§ Inventory
PROFESSIONAL EXPERIENCE
School District of Philadelphia / Urban Technology Project - Philadelphia, PA 2015 - Present Computer Support Specialist
§ Increased end-user productivity on various software platforms by providing effective and results- focused technical instruction and support to faculty, staff, and administration
§ Improved or maintained overall functioning of school-wide IT assets by providing responsive technical support and troubleshooting for PC and Mac based systems
§ Quickly respond to, troubleshoot, and resolve up to 150 incoming support tickets in a given week, and routinely follow up with end-users to confirm that the solutions met their long-term needs
§ Provided break/fix services throughout the District, such as configuring/maintaining printers, replacing PC components, installing smartboards and maintaining network devices Digital Service Fellow
§ Configured over 300 iPads for instructional use in various K-8 Philadelphia district schools
§ Performed updates, wireless enrollment, and hardware maintenance for over 300 district Chromebooks
§ Utilized Apple Remote Desktop and Disk Utility during several district-wide deployment projects to aid in the configuration of 500 new MacBook Pro and 500 iMac units
§ Routinely provided maintenance services for Mac and PC systems within a network of 20 different schools by performing a variety of tasks which included: imaging, replacing components, performing updates, instructing users on proper use of equipment, file organization and storage management EDUCATION AND PROFESSIONAL DEVELOPMENT
Urban Technology Project - Philadelphia, PA 2015 - Present Digital Service Fellow Apprenticeship
§ Earned the CompTIA A+ 900 series Certification
§ On course to graduate with a Computer Information Systems associates degree by December 2017
§ Receive ongoing one-on-one training and mentorship from senior support technicians and experienced IT professionals
Community College of Philadelphia - Philadelphia, PA 2016 – Present Computer Information Systems (A.A.S)
§ Expected graduation: December, 2017
REFERENCES
Jennifer Tuyen
School District Laptop Drop-off Center
******@******.***
Brian Fricker
Community College of Philadelphia
*************@*****.***
Contact this candidate