Customer Service Software

Vimal Anusha Sharon Jacob

Contact: 519-***-****

*****.******@*****.***

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Objective

I am a Software Test Developer with blend of Electronics and Computer Science. I’m looking to work with organization where I can implement my skills for the benefit of the organization and my career. Skills Summary

2+ years of work experience in Software testing, Software test automation, IT Support and Customer Service in banking and medical domain. Strong interpersonal skills backed by relevant work experience in a fast-paced agile environment and student level experience in Software Development. Change is exciting and I have a high degree of flexibility to adapt accordingly

Competencies

Big Data

Database Management System

Research and Analysis

SDLC and Agile Methodologies

Software Development

Software Verification & Validation

Systems Analysis and Design

Documentation

Data Visualization

Presentation Skills

Customer Service

Office Productivity Tools

Technology Summary

Operating Systems: Windows XP/7/8, Linux

Technologies: OOPS concepts, Java core, Python

Web Technologies: PHP 5.0, HTML5, CSS3, JavaScript, JQuery, Node.js, C#, Bootstrap Databases: SQL, HQL

Mobile Development: Android – java, iOS – ObjectiveC (Basic knowledge) Application Servers: XAMPP Server

Tools: Eclipse, IntelliJ, Visual Studio, TortoiseSVN, Jenkins, JIRA, Maven, Android Studio, SQL Server Management Studio, iSAC, MS Office, Draw.io Software Testing: Unit Testing, Smoke Testing, Regression Testing Test Automation Frameworks: Selenium, Winium, Appium, Managed UIA, Unmanaged UIA Architectures: MVVM, MVC

Big Data: Hadoop, Hbase, HDFS, HQL, PIG scripting

Education

Graduate Certificate in Mobile Solutions Development (Co-op) 2016 May - Current Conestoga College Institute of Technology and Advance Learning, Kitchener, ON Testing Tools (Manual + Selenium) 2015

Mind Q Systems, India

Big Data – Hadoop Development 2015

RS Trainings, India

IT Infra Structure (Internal Training for Cognizant technology Solutions) 2013 NiteoIT, India

Bachelor of Technology in Electronics and Communications 2008 – 2012 Jawaharlal Nehru Technological University, India

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Work Experience

Software Verification Specialist Winter, 2016

Medicalis, Kitchener

Responsibilities:

Responsible for the full automation of a smoke test that reduced test time from 2 hours manually to 5 mins

Developed test automation code for both Web and desktop application

Used Maven to build automation project

Used TortoiseSVN to manage code repository

Worked closely with development to solve issues and gaps in the automation tools

Participate in Sprint retrospective meeting and daily stand ups

Trained team members to use the automation tools

Integrated test running into daily build

Used JIRA to track issues, Confluence document management, Contour test case management Achievements:

With previous knowledge in test automation, I was the first person to implement test automation for web and desktop applications and increased team productivity

Senior Systems Executive 2013 – 2015

Cognizant Technology Solutions, India

Responsibilities:

Understood the client requirements and prepared requirements document to raise requests in Service NOW to implement client requirements

Developed implementation plan for various departments

Conducted walkthrough calls with various departments –Inventory, Systems Admin, Storage (NAS & SAN) and Data Center- to make sure the requests are in progress

Handled critical requests by coordinating with stake holders across the globe to resolve potential risks

Developed customized reports using Microsoft Excel - pivot table- and Tableau for stake holders and various departments

Worked with stake holders and various departments to implement lean workflow

Wrote test cases and test automation code to verify and validate the tool Achievements:

Received rating of 4 on 5 for improving service implementation and training new team Members in less than a year

Interests

I compose songs and I play guitar

I Read non-fiction literature that provides me insights and life lessons

I take long leisurely walks to enjoy the nature

References

To be provided upon request

Contact this candidate