IT Technician

David Nagus

***** ******* **** **

Palm Desert, CA 92211

760-***-****, **********@*****.***

www.linkedin.com/davenagus/en

Qualifications Summary

I am looking for a position as a Computer Technician where I may use my exceptional troubleshooting skills improve computer operations and help solve technical issues.

Work Experience

Morongo Casino and Resort 2016-Present

IT Technician 1

Smart Source Technical Staffing, St Charles Il, 2013-Present

Computer Technician

Computer Maintenance and Repair

Computer Systems Mass Deployment Full Retail Computer Refresh

Janco Industrial/AlphaGAGE, Rockford Il

Inside Sales/Information Systems

Improved Servers Laptops and Work Stations for Alphagage and Janco Industrial each with its own network

Improved Desktop Support

Improved network operations and security

Improved Customer Service

Improved PC Hardware repair

Improved Networking

Computer Skills

Networking Security Network Management

Microsoft Word, Excel, Publisher

Microsoft Windows Operating Systems

Help Desk/Customer Service

AS400

Active Directory

Technical Abilities

Implement, maintain, and install a Windows 2000 Server, Windows XP, Windows 7, 8 8.1 and UNIX and AS400 system with Windows interface

Design and lay cable to work areas connected to the Network

Installed and Program Network Software

Desktop Support Services

Troubleshooting Skills resolving hardware and software issues

Printer Support installation, repair replace supplies

Windows Operating Systems XP, 7 installation, imaging, new installs

Customer service fulfill customer request for repairs or resolution to technical issues

Computer implementation and refresh launch multiple workstations, installation and software implementation

Bachelor Degree Information Systems

Sarbanes Oxley best business practices

Education

Graduate

Grantham University Masters Business Intelligence

Graduate

National University Bachelor of Science Information Management Technology, March 2015

Graduate

Rasmussen College, Rockford Il Associates Degree in Applied Science Network Security, June 2012

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