Manager Service

CURRICULUM – VITAE

SWETA BHATTACHARYA

Father’s Name : Sri Bhola Bhattacharya D6, Shakarpur Main Market New Delhi-92

Date of Birth : 17th may 1986 Phone Number : 844-***-****

Qualification : Graduate (2010) *****.****************@*****.***

A forward thinking, capable & committed manager with a proven ability to

Meet agreed deadlines, co-ordinate work & work to defined with in a structured

environment. Focused on any task at hand. Having first class executive

leadership negotiating & communicating skills .capable of providing

guidance & advice how to work both in house & market with third party product.

Mobiquest Technosoft Pvt Ltd ( CRM & OPS Senior Executive)

Since NOV” 2016

Responsibility :-

MIS / Reports for clients

Campaign execution & management

Handling Support Calls

Handling Support Emails

Trouble shooting customer technical issues and problems

Remote installations

Emailer

Provide investigation, diagnosis, resolution and ticket analysis

Maintain overall ownership of user’s issue & service ensuring that they receive

Training

Exclusife.Technosoft Pvt Ltd (Senior Client service executive)

Since Nov” 14 to June “2016

Responsibility :-

Client Service

Attract and retain new customers

Services existing customers

Retention Calling

HNI client handeling

Campaigning

Maintain overall ownership of user’s issue & service ensuring that they receive

Training

Bajaj Capital (Branch Customer Coordinator)

Since March”14 to Nov“2014

Responsibility :-

Calling existing customer

Branch & Operation Sales support

Holding the Branch Keys, Cash.

Dealing customers and various queries (front desk)

Handling total Operation paper work

Monitoring total admin work.

CS Insurance Brokers Ltd (Retention Manager)

Since 2013 to Feb” 2014

Responsibility :-

Client Service

Selling organization undertakes in order to reduce customer defections

Attract and retain new customers

Services existing customers

Renewal Calling

Welcome calling

Investigate Mis-selling Case & solve

Muthoot Fincrop (Branch Manager)

Since 2012 to 2013

Responsibility :-

Branch & Operation, Sales Monitoring

Holding the Branch Keys, Cash.

Controlling down line staffs, controlling salary & all type of payment,documentation

Knowledge of MS Office tools,MS Keeping track of Daily Branch Activities.

Dealing customers and various queries.

Able to take preventative action when any risk.

Retention and Business generation through team members

Handling total Operation.

Monitoring total admin work.

I do hereby declare that all information furnished herein is true

to the best of my knowledge and belief.

Signature

Sweta Bhattacharya

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