Tracy L. Dowell

*** *. ****** *** **

Eaton Rapids, MI. 48827

517-***-****

ac1i1i@r.postjobfree.com

Objective: A challenging career that includes advancement with in a growing established company.

NeoPollard Interactive Customer Accounts Representative

3/2017-7/2017 Take Inbound calls and take chats from Michigan Lottery players for support for the

online website, account issues and technical support. Answer emails from players,

outbound calls to player to notify them of issue with their account. Using NeoSphere

for players accounts.

Inovalon Medical Records & Call Center Representative

09/2015-3/2017 Complete telephonic welcome calls to engage & enroll patients into chronic

care management programs as well as obtaining or providing information.

Triage inbound calls & direct them to the proper party. Collect information

& simultaneously document data into Safhire. Schedule onsite reviews

and auto fax medical records on behalf of Health Plans. Follow up on status

of medical records. Place calls to verify provider location.

AmeriGas Client Relations Specialist

Eaton Rapids, MI Take inbound calls from customers that need delivery of propane, take

10/2012-08/2015 payments, document calls, handle billing issues, contract set up/changes,

new customer set up, Operate SAP, SharePoint, Outlook, many AmeriGas

specific programs. Data collation, month end reports, daily operations cash,

entry of truck and driver daily activities into system. Heap assistance program.

Broadstripe

Charlotte, MI

4/2008 – 4//2011

Technical Support Specialist

Take incoming calls from customers that are experiencing problems with their internet, email, basic computer, phone and cable. Troubleshoot techniques to get the services back online. Use ACSR and GLDS to bring up customer accounts. Utilize IBBS and Coordinator to look into issues with devices such as modems, EMTA, MTA & DCT's. Troubleshoot Networking issues.

KMG Prestige

Lansing, MI

9/02 - 7/06

Property Manager

Performed Section 8 certifications & Tax Credit for MSHDA and HUD using Classic Real Estate Program. Prepared yearly budget. Supervised 7 employees and multiple properties. Weekly and monthly financial reports, Inspections, payroll submission and hiring of all employees. Accounts receivable/payable. Resident accounting, marketing, training of new employees.

GTECH Corporation

Lansing, MI

9/98 - 8/02

Sr. Systems Operator/Telecom Technician

Operate and maintain online computer systems using Access, UNIX, VMS, PROSYS, SQL, IMPROMPTU. Performed batch processing. System maintenance of all files. Program new instant tickets into system. Balance sales on Excel. Backup daily lottery sales. Perform hotline and telecommunications duties.

Education: High School Diploma Associates Degree

Major: General/office Lansing Community College

Charlotte High School Computer Support/in process

Michigan Michigan

Tracy Dowell

Resume

Pg. 2

Certificates / Licenses:

Certified Occupancy Specialists, National Center of Housing Management, WA

Fair Housing, Greater Lansing Apartment Association, MI

Supervisor basic Safety, Kalamazoo Valley Community College, MI

Completion Computer Operator III, GTECH International, MI

Skills and Abilities:

Proficient in Microsoft Office Programs, SharePoint, Word, Excel, Access, PowerPoint, Outlook, SAP, Notepad. Experience with Adobe Acrobat, PDF files, Citrix Neighborhood Network, Power Site Accounting System, HUD Manager, Classic Real Estate Program, UNIX, PROSYS, SQL, VMS, ACSR accounting program, GLDS accounting programs, IBBS & Coordinator programs, Property law & Web Design training, Safhire, ITCC, NeoSphere. Type 60 WPM & perform data entry.

Honors and Activities:

I have achieved leadership honors, excellence awards, honorable mention honors from past employment. Employee of the week at Inovalon.

Notes and Other Information:

I have an upbeat, professional attitude and am very dedicated to my work. I enjoy working in a team setting as well as a fast paced, multi-tasking environment. I am open to obtaining new skills and would like to advance into a long-term career.

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