Customer Service Management
Resume:
Justin N Newell
Bentonia, MS. 39040
ac1i0n@r.postjobfree.com
Professional Experience
BCI – Jan. 1 2016 - Present
Level 1 Systems Engineer
●Knowledgeable with Cisco ASA, SonicWALL, and Fortinet firewall management portal and VPN administration.
●Knowledgeable in server 2003-2012 R2 Active directory, file services, print services, and DHCP.
●Knowledgeable with remote desktop and remote desktop management on servers
●Knowledgeable in Windows XP through windows 10
●Knowledgeable in Mac V10.5 through 10.11
●Maintained and updated customer documentation
●Handled customer incidents in a timely manner going by severity
●Researched customer third-party software to insure the highest level of customer service and a timely fashion of incident completion.
●Successfully completed incidents in a timely manner for over 50 different businesses using specialized IT solutions suited for their needs.
Certifications
Unitrends UCA
Fortinet NSE 1, 2, and 3
Comcast Aug. 2014 – Dec. 2015
Communications Technician 2
Troubleshot and repaired closed loop residential coaxial cable systems using BRIS standards, IEEE standards, and FCC guidelines for signal ingress and egress.
United States Marine Corps 5 years
Fixed Wing F/A 18 Aircraft Egress and Environmental Control Systems Technician
●Utilized the Naval Aviation Logistics Command Management Information System (NALCOMIS) to analyze aircraft data to create a workload for 12 team members daily.
●Analyzed data from the Naval Aviation Logistics Command Management IS to verify the integrity of each aircraft's environmental control system including part number, serial number, and life cycle in accordance with the Naval Aviation Maintenance Program standards.
●Utilized Cad/Pad virtual fleet support system to analyze the lifecycles and change dates of over 100 egress explosives on each of the 50 aircraft on the flight line.
Education
University of Phoenix
Bachelor of Science in Information Technology/Advanced Networking
Additional Information
Stress management, Personnel management, Communication, Capable problem solver, Detail oriented, Resource management, Leadership, Java, HTML
References
Available upon request
Contact this candidate