Business Analyst, Business Process Improvement, Document Writing

Summary

Core Competencies

Experience

SUKHJINDER K JHAS

*** **** ******* ******, ***# 411, Tracy, CA 95376 C: 209-***-**** ****************@*****.*** Experienced Business Systems Analyst with diverse industry experience in Air Cargo, Warehouse Management, and Freight Forwarding/Logistics. Professional expertise includes Requirement Gathering and Gap Analysis, Business Document Writing and Quality assurance.

Detail and Result oriented

Organised

Team Leadership and Mentoring

Process Improvement

Build and Maintain Customer

Relations

Excellent Problem Solving Skills

Quality control

Consultant Nov 2016

CargoFlash Infotech Pvt. Ltd. - Tracy, CA, USA

Currently working as a consultant for CargoFlash Infotech Pvt. Ltd. managing Pre-sale and Client Management.

Pre-sales

Creating pre-sales presentations/demos to potential customers and partners during product launches or initial engagement

Responding to various RFP for international clients which lead to winning of various international bids for the organization

Developed business focused sales collaterals for the company Coordinated marketing event objectives with project teams leading to successful outcomes and execution of trade shows and events.

Client Management

Responsible for Day-to-day communication with key stakeholders Handling and resolving queries

Creating BRDs and other business documents

Quality Assurance

Release Management

Change Management

Onsite and web-trainings

Demonstration to key stakeholders

Business Analyst Nov 2011 to Nov 2016

CargoFlash Infotech Pvt. Ltd. - Gurgaon, Haryana

Pre-sales

Made pre-sales presentations/demos to potential customers and partners during product launches or initial engagement

Responding to various RFP for international clients which lead to winning of various international bids for the organization

Developed business focused sales collaterals for the company Coordinated marketing event objectives with project teams leading to successful outcomes and execution of trade shows and events.

Business Analysis

Serving as a liaison between development group (s) and system owner (s) in identifying and redefining business processes and testing, evaluating and deploying solutions for Air Cargo.

Gathered requirements from business users for various projects through onsite workshops.

Elicited requirements for business applications and created Business Requirements Documents (BRD's).

Documented functional specifications based on requirements and created flow diagrams

Collaborated with on-site and off-site developers and other analysts to implement functional specifications to achieve stakeholders' desired end results Created training collaterals (document and videos (in Epiplex). Coordinated and led training sessions for trainers and end users

Prepared instruction manuals and developed and maintained operational and technical flow diagrams using Visio and PowerPoint Managed User Acceptance Testing (UAT) planning, documentation, tester training including UAT completion sign-off.

Project Implementation

Year: 2015 Using Iterative Methodology, delivered and Implemented 'Slots and Doors Management System' as a suite for Warehouse Management System for Swissport International at multiple locations.

Year: 2016 Supported implementation of 'Warehouse Management System' for Sharjah Aviation Services

Client Management

Working as a Client Manager for Swissport International (a world leader in ground handling) since Dec 2014.

Responsible for

Day-to-day communication with key stakeholders

Handling and resolving queries

Creating BRDs and other business documents

Quality Assurance

Release Management

Change Management

Onsite and web-trainings

Demonstration to key stakeholders

Assistant Manager (Air Exports) Nov 2010 to Oct 2011 Uniworld Logistics Pvt. Ltd. - Gurgaon, Haryana, India Profile Includes

Pricing – negotiate best rates from airlines and Shipping companies Handling RFQ (Request For Quotation) – Overseas and India. Overseas Handling – co-ordination with overseas counpterparts, status updates, pre alerts etc.

MIS & Reports – Monthy Rate Sheet, Freight Management Report, DSR (Daily Status Report)

Customer Relations – Meeting customers on regular intervals for business promotion

Cargo Officer & SMR Nov 2005 to Oct 2010

Cargo Service Center India Pvt. Ltd. - New Delhi, Delhi, India Cargo Service Center provides air cargo handling, warehousing, and security screening services to different airlines at Indian Airports since 1994. Headquartered in Mumbai Cargo Service Center was a fully owned subsidiary of KLM Royal Dutch Airlines. Operations (2005 – 2008) Worked in operations department for KLM Royal Dutch Airlines

(cargo division)

Designation – Cargo Officer (Flight Operations)

Import Export Cargo Handling

AWB feeding and manifestation

Import flight check supervision

Analyze segregation report of daily incoming cargo Handling import discrepancies (co-od with customs / custodian) Handling Import/Export counter (issuance of delivery orders, customer queries, system updation, issue carting orders, document acceptance) Cargo Flight Planning –Export

Loading Supervision – Export

Execution of Airway Bills (Diplomatic, baggage etc.) Operate the systems – Web cargoal, cascade, cargospot, cargo 2000 and tally 9.2 Promoted as SMR (Station Management Representative) for ISO Quality & Procedures and Customer Relations (2009 – 2011)

Customer Relations A professional in Customer Care/ Service with experience of organizing and maintaining Customer relationship for two Business units (Express Terminal & KLM Cargo Operations) at IGI Cargo Terminal in Delhi. Role Profile - Customer Related Processes

Initial and regular contract reviews

Customer relationship management, Maintaining Customer database, monitoring service levels.

Customer Feedbacks (Positive/Negative), Customer Complaints Plan and Conduct regular customer satisfaction surveys Analysis of customer survey reports

Resolution and redressal of grievances, maintenance of quality Customer Service Respond to queries and exceptions by proving information and effectively redressing all customer complaints Educate customers on all our products and services

Role Profile – ISO & Quality

Ensuring that the Quality Management System is established, documented, implemented and maintained in accordance with ISO 9001:2008 International Standard.

Looking at ISO procedures, complete documentation, manuals, procedures and audits for Delhi Cargo operations.

Liaison with external agencies on all matters concerning the Quality Management System.

Promotion of awareness of customer requirements throughout the organization. Plan and conduct full-fledged Internal Audits and Management Review Meetings in accordance with the ISO 9001:2008 international standard. Collect data for analysis and decisions on its corrective actions are implemented. Report on performance of Quality Management System for “Management Review” as a basis for “Continual Improvement” of Quality Management System. Responsible for control of records and documents as per QMS. Education and Training

Activities and Honors

Computer Skills

Strengths

Managing and supervising teams during QC (Quality Circle) meetings and getting desired results.

Cargo Executive (Air & Sea Exports) Mar 2004 to Oct 2005 Skymates India Pvt. Ltd. - New Delhi, Delhi, India Designation – Cargo Executive (Air & Sea Exports)

Deal with various airlines/ shipping lines for space and negotiate for best rates. Customs documentation ( Air & Sea Exports)

Execution of Airway bills and Bills of Lading

AMS Entry (for USA)

Online programming for purchase orders(Air & Sea Exports) Pre alert information to concerned customers / overseas counterparts Handling customer queries for import and export consignments Cargo Assistant (Air Exports) May 2003 to Feb 2004 Aryan's Freight Forwarders Pvt. Ltd - New Delhi, Delhi, India Designation – Cargo Assistant (Air Exports)

Deal with airlines for space and negotiate for best rates Prepare Cargo Sales Report of AIR INDIA & KUWAIT AIRWAYS Prepare sub-agent Cargo Sales Statement

Maintenance of Airway bill stock of various airlines Execution of Airway bills

Customs documentation for Air Exports

Give feedback to customers / overseas counterparts GED, Commerce with Maths 2000

Salwan Girls High School - New Delhi, Delhi, India Bachelor of Arts, Specialisation in Office Management and Secretarial Practice 2003 Motilal Nehru College, Delhi University - New Delhi, Delhi, India Certificate Course, Internal Auditor ISO 9001:2000 2008 Lyodd's certified, IRCA approved - New Delhi, Delhi, India Certificate Course, Internal Auditor, ISO 9001:2008 2009 SSQMI - New Delhi, Delhi, India

Certificate Course,, DGR Basic for Handling DG Cargo 2010 NIAMAR - New Delhi, Delhi, India

2008 – 2010: 10 successful internal and 3 external audits 2007&2008: Best Employee Level II award for two continuous years Microsoft Office Word, Excel, PowerPoint

Microsoft Visio

Microsoft TFS

Epiplex

Keen learner and a strong believer in team work and Integrity. Well organized

Good communicator and good listener

Personal Information

Valued contributor who performs confidently and effectively under pressure and thrives on challenges.

Place of Birth: New Delhi, India

Date of birth: July 2, 1982

Citizen: India

USA Work Permit - Yes

Sex: Female

Status: Married with 1 child (age 8)

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