Desktop Support, Junior Network Engineer

Jay Shutman

**** *. ***** ***. *******, IL ***** 773-***-**** **********@*****.*** https://www.linkedin.com/in/jay-shutman-9884bb126

Professional Summary

Accomplished Computer and Network Technician seeking an IT position that supports both end users and networks. Detail-oriented with proven strategic skills in a rapidly changing environment and 27 years of high-quality technical service for internal and external clients in large corporate settings. Looking to provide exceptional customer service in troubleshooting and repairing a full range of desktop, laptop, multifunctional printers and Microsoft Office products & Networks.

Skills & Abilities

Technical Skills

Microsoft Office

Microsoft Windows

Windows XP

Vista 7, 8, 8.1 and 10

Help Desk

Network Asset Management

Large Computer Networks

Image Processing

Servers

Documentation

Personal Skills

Problem Solving/Decision Making Skills

Strong Interpersonal Skills

Excellent Verbal and Written Communication Skills

Team Player

Team Leader

Professional Experience

Software, Computer & Network Consultant Self-Employed 03/1993-Present

Create and maintain a variety of computer images for Windows and Mac OS systems

Evaluate new product versions and recommend upgrade schedules

Work with vendors to troubleshoot and resolve issues

Deliver support to reported problems with desktop computers, laptops, peripherals and mobile devices

Install and configure desktop computer hardware, software and peripherals using standard procedures

Remedy ticketing software

Telco & Fiber Surveying

Installation and troubleshooting of printers and computers

Installation of servers

Installation of APC continuous power supplies

Preferred Technician in the Chicago metropolitan area

Diagnose and replace POS systems

Diagnose desktop hardware and repair

Diagnose server hardware and repair

Break/Fix of computers and networking equipment

Assist/Configure install network switch and router

Install and configure routers

Installation of servers

Run Cat 5e cable from server to switch

Deploy computers

Image & re-image hard drives

Password recovery

Smart hands for router and switch installations

Deploy and configure Microsoft Windows XP, Vista, 7, 8, 8.1 and 10

Trouble shooting, maintaining/repairing all peripherals, new-age storage devices and multiple-software

installed on desktops or laptops

Perform data recovery and system backup

Implement redeployment and configuration of Windows operating system for clients

Developed procedures to speed up and maintain installation integrity of Windows

Interact with CEOs and top executives from a wholesale fruit and vegetable distributor to deploy

warehouse management software

Configure modems and routers

Installed and configured printers

Replaced PC workstations in banks

Re-imaged Windows XP and wireless internet on computers for Indiana Water Company

Installed POS with all peripherals

Recovered data

Configured software

Set workgroup

Configured IP address and DNS

Assisted/Configured install network switch and router

A+ Certification/QuickBooks Instructor Jane Addams Resource Corporation 04/2009-12/2010

Assisted in the development of class curriculum and structure

Evaluated use of books and materials for in-class assignments

Collaborated with management on marketing strategies

Band Leader Super Percy & His Soul Clique 01/1999-05/2008

Developed marketing plan to increase customer base by 1500%

Managed 5 people

Modeled constructive group-member behavior to inspire team to become active, constructive participants

Maintained supportive, neutral posture and encouraged continuing collaboration and

problem-solving strategies

Opened channels of communication and encouraged team members to take active role in team

development and accessing resources

Education

Bachelor of Arts August 1977 Northeastern Illinois University

Major: Music

Associate of Arts August 1975 Truman City College

Major: Liberal Arts

Technical Certificate June 2011 MicroTrain Technologies

A+ Certification class

Network+ Certification class

CCNA Certification class

Technical Certificate September 2010 Jane Addams Resource Corp.

A+ Certification class

QuickBooks

Microsoft Word and Excel

Certifications

A+

Network +

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