Electrical Engineer Customer Service

Objective

To use my extensive technical skills and education in the Electrician/Electronics field in a challenging environment where I can develop professionally and offer new skills capabilities for innovation of a better daily commerce in electronics engineering.

Education

ECPI University Fall 2014 – 7/2016

Associates Degree in Electronics Engineer

Three Rivers Electrical Engineer Program

Courses in AutoCAD, algebra

Fox Institute of Business

Diploma in Computer Electronics Application and Networking Technology

Capital Community Technical College

Course in Computer Programming

Certifications

Certification Center Microsoft A+ Course

Skills

Use of oscilloscopes, frequency counters, signal generators, voltmeters,

and specialized test sets to troubleshoot and diagnose equipment failures.

Determination of repair procedures, tools, and parts required repairing

failed equipment.

Use of hand tools, power tools and gauges.

Use of technical manuals, work orders and technical bulletins.

Electronics theory, and use of electronic schematics

Repair of conventional tube type, solid state, and integrated circuits.

Replacement or repair of components, cards, and modules.

Equipment modification in accordance with work orders and technical bulletins.

Troubleshooting equipment assemblies and sub assemblies.

Preventive maintenance.

Customary trade practices

Experience

TRIWIRE ENGINEERING SOLUTIONS, INC. 05/22/17 – Present

CABLE INSTALLATION TECNICIAN, 978-***-****

Chicopee, MA.

Ensuring delivery of satisfactory customer service to all customers and business partners.

Arrange installations upon assessing locations: appropriate access, equipment lay out prep with wiring plans.

Aptitude to install and/or overhaul cable TV, High-Speed Data or Digital Services internal and external of residential and commercial structures.

Complete upgrades, downgrades, pre-wiring and home installations.

Install drops, outlets, converters, cable modems, digital terminals and other cable system devices.

Gauge, note, and verify cable signals.

Troubleshoot current services and promote systems based on quality control values.

Uphold, safeguard and account for equipment stocks.

Prepare regular, accurate, legible, and timely cable system records.

Precisely educate customers on the use and works of their services.

Maintain a safe work setting by shadowing founded safety practices.

Convey clearly and effectively with managers and aristocracies.

GENERAL DYNAMICS - ELECTRIC BOAT 04/2002 – 05/09/17

FIRST CLASS ELECTRICIAN, Groton Shipyard Groton, CT

Responsible for the installation of Amphenol plugs, stuffing tubes, pressure switch, various types of cables, thru and local for lighting, communication, control, power, electronic, nuclear, and weapons systems.

Components installation: Terminal boxes, switches, and controllers for the various electrical systems.

Install the main power switchboards and cut in and hookup of cable component installation.

General Dynamics Accomplishments:

General Dynamics Electric Boat Electrical Trades Journeyman Diploma

Marine Electrician Apprenticeship Certificate

State Of Connecticut Journeyman Certificate

International Brotherhood Of Electrical Workers

Three Rivers Electrical Engineer Program

AMERICAN NETWORKS INTERNATIONAL 05/2001 – 10/2001

TELEPHONE EQUIPMENT INSTALLATION TECHNICIAN New Britain, CT

Performed Installation of Cable Raceways and Information Outlets, Punching Down Lucent Jacks and 110 Blocks, and DS 2440 Rectangular Duct Masker Security Sound System; Also experienced in Cable Pulling, Fire Stopping, Testing and Retrofits.

GERBER TECHNOLOGY 02/2001 – 05/2001

ELECTRONIC TECHNICIAN, Manufacturing Department. Tolland, CT

Systems Integration; Assemble and Configure PC’s, Windows NT and 95.

Software Duplication for customers and for storage use as well

Subassemblies (data switch boxes, configure cards jumper settings, configure oki data printers)

Troubleshoot (PDA board with products, plotters with measurements and firmware bios settings, oki data printers & hp printers, double check pc return from computer shows, db 25 serial cable testing & serial cards testing).

Assemble plotter from ground up with blue prints, load operating systems (NT/win95) & configure for customer use only, Assemble silhouette workstation for pc.

Test plotter accuracy & firmware settings, modem & LAN, serial cards, customer software with NT/win95.

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