Customer Service Manager

JOHN COKER

**** **** ******* ******, ********* Apartment 17, WI 53225 H: 414-***-**** C: 414-***-**** ********@***.*** I am a Dependable Manager bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Employee scheduling

Organized

Consistently meet goals

Efficient multi-tasker

Customer service-oriented

Deadline-oriented

Staff training/development

Customer service-oriented

Efficient multi-tasker

Effective leader

Customer service-oriented

Employee scheduling

Driver / Independent Contractor, 03/2014 to 01/2016 Uber – 6525 W. Greenfield Avenue, West Allis, WI

I worked directly with clients by driving the clients from point A to B. Experienced in customer service. Driver/ Independent contractor, 01/2017 to Current Lyft – 2300 Harrison st, San Francisco, CA 94110

Worked directly with the clients. Driving the clients from point A to B. Experienced in customer service. Office Automation clerk/ Compliance officer, 01/2009 to 12/2010 United State Department of Labour (OFCCP) Agency – 230 . S Dearborn Street, Chicago, IL 60604 Worked with the Federal contractors in the office environment in managing the office policies. Federal government rules and regulations were followed in relation to hiring, promoting, and terminating minorities including women. This policies have to be met by Companies that have contract with the Federal Government so as to curb discrimination in the work place. Experienced in Microsoft software and computer work so as to determine the shortfall of any Company that fails to follow the regulations and rules by the Federal Government. Assistant Manager, 01/2008 to 11/2009

Interstate Blood Bank – 216 W. Fondulac Avenue, Milwaukee WI 53206 Report and assist to the Manager in running the blood donations and Plas-ma-phe-re-sis by separating out the plasma from the whole blood and returning the rest to the donor's or patient's circulatory system. Managed and Oversaw 15 employees, Computer experienced and paperwork.

Line Technician, 02/1999 to 12/2008

Kraft Pizza Company – NW5868 W. Sussex Street, Sussex WI 53154 Line technician for a production company that produces Pizza and Cheese. Oversaw the maintenance on the line, Cleaning and smooth running on the line.

Bachelor of Arts: Economics, 12/2000

University Of Wisconsin Milwaukee - Milwaukee Wisconsin Associate of Science: Banking And Financial Services, 02/90 Milwaukee Area Technical College - Milwaukee WI.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

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