System Administrator Active Directory

Baikuntha Gajurel

Boston, MA Ph: 857-***-**** *******.*********@*****.***

Education and Certification

B Sc IT 2008 to 2012

Sikkim Manipal University Education Board

Certification

CompTIA A+

Microsoft Cert. Solution Associate MCSA

Red Hat Certified System Administrator (RHCSA)

Cisco Certified Network Associates (CCNA)

Skills and Summary

Around 9 plus years of work experience.

In-depth experience in identify and diagnose hardware failure on different types of equipments including desktop computers, Laptops, Mac, Printers, PABX Phone lines, Mobile devices and networking equipments such as Switch & Routers.

Experience in Installation CCTV systems, camera placement, motion detectors, fingerprint security and sound alarm systems.

Experience in installation and configuration of Windows 10, WIN7, WinXp, MS Windows Server 2008, 2008 R2, 2012, 2012 R2 with Active Directory, exchange server and Power Shell.

Proficiency in tools such as MS Word, Excel, Power Point, Photoshop, outlook web design. (PhotoShop, HTML, CSS)

Experience in administrating internet based test center including TOEFL (iBT) and GRE with more than 75 stations.

Strong understanding of documentation and process management of technical problems and ability to understand customers and their demands effectively and efficiently.

Quickly learn to master new technology to better provide outstanding support to the associates and trained new employees on software and company procedures.

Excellent record of customer satisfaction and sales attachment goals of the service repair within established timeframes.

Good team player with an ability to work in time sensitive environment.

Authorized to work in the US for any employer.

Professional History

Compro Boston July 2016 - Present

Support Specialist

Compro Boston an active local company located in Arlington, MA. It provides a unique point of sale (restaurant, liquor and retail store) software and surveillance security camera system.

Duty and Responsibilities

Installation of new computer hardware, software, and networking equipment, network Cabling, RJ 45/11 crimping, Labeling, Patch Panel, PC Junction boxes, Phone Switches and Rack set-up.

Install and support for point of sale (restaurant, liquor and retail store) software.

Installation CCTV systems, camera placement, motion detectors, fingerprint security and sound alarm systems as per customer needs

Test all installations to ensure they are working correctly and troubleshoot if system failures.

Provide software support for over all users by phone, remote control or in person as needed to minimize downtime.

Virinchi College (Nepal) Jan 2014 - Dec 2015

System Administrator

Virinchi College is an academic institution runs classes in Information Technology and Management. I have worked here as a part timer and later on full time System Administrator.

Duty and Responsibilities

Gathered requirements from business to upgrade and establish computer lab and online test centers.

Prepared documentation and processed management of technical development and effectively understand business requirements.

Network Designed, implemented and maintained of 2 computer labs & test centers, 15 plus staff computers with PABX phone lines.

Diagnosed and maintained hardware failure including desktop computers, Laptops, Printers, Mobile devices and networking equipments such as Switch & Routers.

Line managed and instructed technicians in maintaining Internet Based Test Center authorized by ETS, PearsonVUE and as a TCA.

Orbit Int'l Education – (Kathmandu, Nepal) June 2007-July 2015

System Administrator

Orbit Int'l Education is a largest authorized TOEFL and GRE (iBT) Test center in Nepal. I have started my career as IT Assistant and later handled the IT department as System Administrator

Duty and Responsibilities

•Documented design and implementation plans and performed scheduled and unscheduled maintenance. Monitor daily backups and servers.

•Network designing, implementation and maintenance of 3 different testing Labs, 60+ staff computers with PABX phone lines.

•Diagnosed and maintained hardware failure on different types of technology equipments desktop computers, Laptops, Printers, Mobile devices and networking equipments Switch & Routers.

•Gathered requirements for business to upgrade and implement technology system.

•Administered Internet Based Tests of TOEFL and GRE as a TCA in three different labs with 75 work stations.

•Responsible for managing users Microsoft Outlook and Active Directory Accounts.

•Updated & developed different designs required for office website and facebook page.

TRAINING

Red Hat Certification Engineering

CompTIA Network +

Advanced Networking course

Diploma in computer Application

ETS Certified iBT TOEFL Test Center Administrator

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