Engineer Management

Shawn M. Jones

*************@*****.*** 1-219-***-****

Qualifications

** ***** ** ** ******** Management Project Management, Vendor Services Management 18 Years of IT Systems and Infrastructure Management Spiceworks, Symantec Cloud, Google Apps, Office 365 Server OS; Windows 2000 / 2003 / 2008 / 2012 / Linux Web Filter / Firewall; Palo Alto Networks, Fortinet Application Management, Java Based Applications SQL Database 2005, 2008, 2012 Std & Ent Website and Graphic Design, Branding, Marketing, SEO Active Directory and Exchange Management Global IT Team Coordination SAN Storage Systems; Equalogic, EMC RecoverPoint Disaster Recovery; Backup Exec, CommVault VoIP Management; Data Center Management VMWare, VSphere, ESXi / Scale Computing Cluster Network Infrastructure Management IT Manager, IT Director, IT Service Delivery IT Audits, PCI Compliance, IT Security Management Budget Management, Contract Negotiation Agile Methods, ITIL Experience Experience

Manager of Information Technology United Neighborhood Organization Chicago, IL. 2015 – Present

Provide hands-on leadership to ensure all IT functions align with the mission, strategies, compliance and goals of the organization.

Direct IT projects though all phases from conception to completion. Layered IT Security Management.

Advise senior leadership on all IT projects, budgets, staffing and procurement.

Participate in the weekly, C Level, Senior Leadership meetings.

Maintain IT staff though recruiting, training, developing personal growth, and mentoring. Agile methods.

Optimize UNO’s brand across all websites / social media platforms including new web designs and graphics.

Compliance auditing of all software and hardware changes throughout the organization at regular intervals.

Manage all servers, desktops, mobile devices, other endpoints, and network infrastructure.

Manage Vendor Services. Ensure that vendor services adhere to the contractually agreed upon levels. Windows Server Engineer Computer Services Inc. Valparaiso, IN. 2013 – 2015

Project Manage various initiatives, outside vendors, programmers/developers, application specialist, and other stake holders nationwide to make sure projects are keep on track and completed on time.

Continually engage on a daily bases vendors, software engineers, managers, team members, and other stakeholders to make sure that our services continue to function at the high levels for our customers.

Manage a fast pasted, highly complex and secure server environment. Configure and deploy new virtual

(VMWare) or physical (Dell) servers as needed; Windows Server 2012 R2.

Collaborate as part of a team of server, VMWare, EMC, CommVault engineers and Developers that manage CSI's core services and applications in an Agile environment. Coordinate with Global IT Software Developers.

Independently responsible for approximately one hundred (100) servers and the applications they run, from their web frontends (Apache Tomcat, IIS) to their SQL databases (SQL 2012 Enterprise).

Separate role at one of CSI’s Data Centers maintaining the physical servers and infrastructure for my services as well as for my team members that work in other offsite locations.

Ensure that our Server environment passes PCI Compliance and well as other internal and external audits.

Participate in a weekly on call rotation. Also, be readily available to provide 24/7/365 support when needed. Shawn M. Jones

*************@*****.*** 1-219-***-****

Project Manager, Systems and Network Engineer Gary Housing Authority Gary, IN. 2011 – 2013

Manage one (1) direct report; responsible for coordinating his schedule, supervising his individual tasks, mentoring, providing hands-on IT training and developing his IT skill set.

Project Manage all IT functions throughout the organization, as it relates to vendor services, contract negotiation, LAN/WAN, and server infrastructure.

Determine which projects are needed for the organization and formulate the scope of those projects.

Procurement and Contract Negotiation. Review current and prospective vendor contracts to determine which vendor services are the best fit for GHA from a financial, Federal compliance, and business case perspective.

Manage all servers, desktops, mobile devices, and LAN/WAN infrastructure at all ten (10) locations.

Train and mentor staff on GHA access and usage policies, federal compliance policies.

Do a yearly audit of all software and hardware changes throughout the organization.

Vendor Services Management. Ensure that vendor services adhere to the contractually agreed upon levels. Team Manager, Server and Network Engineer Gary Community School Corporation Gary, IN. 2002 – 2011

Manage twelve (12) direct reports; responsible for coordinating their schedules, supervising their individual tasks, managing their team projects, developing, mentoring, and providing hands-on IT training.

Project Manage various initiatives. Collaborate with project team members, vendors and outside contractors to formulate the scope of projects, control costs, drive productivity, meet project goals and completion dates.

Manage a large server and network infrastructure spanning two (2) cities, twenty (20) locations, one hundred fifty (150) servers, hundreds of Cisco devices, wireless access points, VoIP phone systems, large variety of applications, and over five thousand (5,000) users.

Do a quarterly audit of all software and hardware changes throughout the enterprise.

Implement and ensure adherence to security policies and procedures specific to the organization, Federal compliance and industry best practices.

Manage web and network security exploits, network traffic analysis, and intrusion prevention.

Manage and deploy physical and virtual servers. Windows Server 2000 / 2003 / 2008. Application, Web, SQL, and Linux Servers.

Manage and deploy applications, server and desktop images to various offsite locations with Altiris.

Vendor Services Management. Ensure that vendor services adhere to the contractually agreed upon levels. Desktop and Systems Engineer Indiana University Northwest Gary, IN. 1999 – 2002

Manage one (1) direct report; responsible for coordinating his schedule, supervising his individual tasks, mentoring, providing hands-on IT training and developing his IT skill set.

Manage over two hundred (200) lab and classroom computers (PC and MAC), network printers, LAN connections, display equipment.

Manage about eight hundred (800) faculty and staff computers (PC and MAC) and department network printers.

Test connectivity to network HUBs, Routers, and Switches. Test and installing Cat. 5 cabling.

Create and maintain user accounts, setup and maintain various levels access and permissions on the local machine and across the network in a Win NT/Win 2000 domain environment. Shawn M. Jones

*************@*****.*** 1-219-***-****

Manage and deploy operating systems: Server; Win NT4.0 / Win 2000 Server. PC; Win 95 / 98 / ME / 2000 Pro / XP Pro. (Completed a 4 day Microsoft Certified training course in Win XP Professional).

Configure TCP/IP, IPX/SPX, DNS, WINS, and Gateways.

Provide instructional training sessions for faculty and staff while in the field.

Manage and collaborate on computer replacement life cycle in adherence to multiple vendor contracts. Desktop Engineer Gary Public Library Gary, IN. 07/99 – 12/99

Maintain two (2) computer labs and four (4) other staff PC’s. Win NT Workstation.

Troubleshoot all PC’s and network printers.

Assistance patrons with any application or OS issues. Win NT Workstation. Computer Consultant Indiana University Northwest Gary, IN. 1996 – 1999

Troubleshoot lab computers and network printers and assure network connectivity (PC and MAC).

Assist the Desktop and Systems Engineers in the computer labs as needed.

Support students with any application or OS issues. Win 95/98, MAC OS, MS Office, various applications.

Maintain computer labs.

Education

Indiana University Northwest Gary, IN. 2003

Bachelor of Science; General Studies.

Contact this candidate