Customer Service Computer Science

RJ Abikumaar

**** ******* ****, ********, ** ****5 646-***-****

*****.***@*****.***

https://www.linkedin.com/in/rjabikumaar/

Summary of Qualifications

I am a Junior Business Analyst who recently earned the UK equivalent of a MBA. As U.S. citizen, I have global experience with sourcing and assessing business user requirements for systems enhancements, particularly with respect to customer satisfaction projects. My background includes IT/Computer Science as well as international business management, positioning me well for an entry-level analyst role.

MBA Projects

Analyzed a company’s annual corporate financial statement to monitor and address issues that compromised balancing

Conducted in-depth analysis of external environmental and cultural issues affecting international marketing and communications of a global company, Saravana Bhavan (47 locations around the world)

Performed PESTLE, SWOT and Waterfall Method analysis as member of 3-person team (lead) on a global industrial firm

Recipient of the National Apprentice Challenge, UK’s entrepreneurial contest for graduate students

Software Skills

MS Office Suite, MS Project, Visio, Primavera, SQL

Paid Internships

KNRCL (India) 2015

Data Analyst

Analyzed client survey responses for an infrastructure development company

Led data collection team in updating information relating to 20 departments on the company’s dashboard

Presented survey findings to Quality Management Department

KAEFER, LTD (UK) 2016 – 2017

Consultant

Led 5-person team in developing a feedback-rich customer satisfaction survey, analyzed responses, and reported findings to senior management

Focused Continuous Process Improvement (CPI) initiative on building systematic approach to generating meaning responses from the customer service survey

Recommended Salesforce.com as technological solution for Customer Relationship Management (CRM)

Education

Nottingham Trent University (UK) 2017

M.S. – International Business & Management

Anna University (IN) 2014

Bachelor’s of Engineering – Computer Science

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