ALBERT B. SELTENREICH

https:/www.linkedin.com/in/al-seltenreich-71443015 ac1hbn@r.postjobfree.com Oviedo, Florida 32765 407-***-****

SUMMARY

Technical Support Analyst and an experienced software engineer(C# VB6) with demonstrated success in various capacities over the last two decades. . Strong leadership skills with the proven ability to generate positive results in a dynamic team environment, where net operating profits actualized between 30% and 50% for over 10 years.

As a software engineer I had a permanent dotted-line responsibility to technical support

Where I would often fill in for the regular network engineer. Client support issues were always considered a priority, as our contracts incorporated Service Level Agreements. We always found a way to rectify the issue and we rarely exceeded our SLA agreement, even if it meant engineering a diagnostic layer for remote troubleshooting.

COMPUTER SKILLS

Languages

.NET Visual Studio 2010/2012; C# and VB 4 Framework; VB6

COBOL, DB2, C370, assembler, C++, Visual Basic

Web Services, XML, HTML, ITIL

Software

Microsoft Office Products and OS’

ERwin

XMLspy

Sybase ASA

SQL Server 2000

2013-2016-Information Security Analyst Fiserv, Lake Mary, FL

Served as the Information Security officer for the business unit.

Facilitated all tasks assigned by the Corporate Enterprise Risk & Resilience team.

Annually conducted risk assessments of 20+ servers in our business unit.

Conducted annual WebEx presentations of OWASP top 10 issues to the engineering and technical support staff ensuring to identify issues that may relate to Fiserv’s software solutions.

Worked with assigned Pen Testers to configure and execute Gray-box testing on our lending products, then evaluated the results in order to identify and implement necessary compensating controls.

Worked with corporate Information Security Officer to remediate ad-hoc security issues like POODLE and Heart-Bleed.

Worked with FFIEC auditors annually where I supplied evidence to prove that we were managing our business properly according to ISO.

2006-2016

-Software Development Manager, Fiserv, Lake Mary, FL

Co-ordinated efforts with sales, Product Management to review the feature backlog in order to determine upcoming integrations for our lending products.

Authored technical requirements and performed code reviews.

Managed client support issues, to include assisting with the troubleshooting.

Assisted with Unit and Performance testing.

Spawned a complementary product for Consumer Commercial lending which boosted our NOP to a greater than 50% level that stood for 10 yrs.

Designed and helped integrate over two dozen host interfaces mostly written in C# and VB NET.

Developed the growth of the engineering staff by formulating individual and team goals including training goals.

Served as process liaison and worked with a specialized team to successfully enhance the SDLC process to CMMI maturity level 3 and became the first Fortune 500 Company to reach this level of process.

1997-2006-Software Engineer, Fiserv, Lake Mary, FL

Served as one of the original software engineers for a (then) new lending product line of applications.

Used Sybase, Visual Basic 6, and the Windows 32-bit API to provide a suite of products that have been profitable for more than 18 years.

Served as product architect and Database Administrator; normalized tables, and wrote stored procedures and triggers. As requirements became more complex, extended the architecture to incorporate the NET framework using COM interoperability.

Functioned as a client support engineer to remotely troubleshoot issues reported by our clients in a timely manner.

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EDUCATION

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BS Degree, Information Technology University of Phoenix

FOREIGN LANGUAGES (SPANISH)

CERTIFICATION

2015-Present-SSCP (System Security Certified Professional)

Have successfully completed more than 50% of required CPE’s for the current certification cycle.

Working towards CISSP certification

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