Customer Service Office
Resume:
Everette Watlington
Greensboro, NC 27406
Cell: 336-***-****
E-Mail: ************@*****.***
Professional Summary
Well developed high energy action oriented Kanban Inventory Clerk with multiple years' of experience.
Over 19 years' experience as a Shipping and Receiving Clerk
Over 19 years' eperience as an Order Picker and Licensed Forklift Operator
Over 19 years' experience of using Hand Held Scanners
Over 16 years' experience of using SAP
Two years' experience Supervising 20-25 employees
Three years' experience Managing 2-5 employees
Three years' experience as a Machine Tech
Skills
Client and vendor relations
Communications
Customer service
Inventory management
Issue resolution
Multi-tasking and negotiation
Outstanding people skills
Problem-solving abilities
Training
Experience
August 2014 to Current
Convatec/Bristol-Myers-Squibb Greensboro, North Carolina
Kanban Inventory Clerk
Developed and implemented tailored service plans to the needs of particular clients.
Effectively communicated with other employees and upper management to ensure complete care of customers.
Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.
Acknowledged customer issues and resolved their problems quickly and efficiently.
October 2001 to August 2014
Convatec/Bristol-Myers-Squibb Greensboro, North Carolina
Warehouse Technician II
Packed stock through using pallets and boxes and prepared it for local delivery and loaded trucks and containers for other deliveries.
Managed warehouse activities, including shipping, receiving, picking and storing to support operations.
Oversaw safety regulations and guidelines to ensure OSHA compliance and reduce the number of workplace injuries.
Completed paperwork for domestic and international orders, including all required customs documentation.
Prepared bills and invoice.
Attached identification markers to cargo.
Read work orders thoroughly in order to determine what tools and supplies needed to be acquired.
Analyzed current practices to continually find ways to improve production.
September 1997 to July 2001
Furniture Consolidated Center Greensboro, North Carolina
Shipping Clerk/Fill-in Supervisor
Acknowledged customer issues and resolved their problems quickly and efficiently.
Collaborated with colleagues to discuss market information and strategies.
Effectively communicated with other employees and upper management to ensure complete care of customers.
Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.
Managed the daily operations of the store while overseeing a team of [number] employees.
Conferred with employees to discuss complaints and resolve issues.
Ensured all employees are trained and ready for adequate performances.
Conducted interviews with potential new hires and made recommendations to higher managers.
Indentified tasks and delegated work.
Kept record of and analyzed all relevant data.
Kept records of inventory and placed orders to replenish stock.
Performed training to raise all employees to required level of performance.
Responded to issues and created solutions.
Updated knowledge of manufacturing equipment to remain current.
April 1994 to April 1997
White Oak Cone Mills Greensboro, North Carolina
Sultzer Technician
Inspected fluid levels of machines regularly.
Repaired and maintained various machines over a six-year period.
Troubleshot software issues to restore proper function and operation of machines.
Transported and stocked heavy materials in cartons weighing over 50 pounds.
Received information, input it into database and ensured the machines began the proper process.
Read work orders to understand and help implement the proper procedure of fabrication or assembly.
Used a variety of tools such as welders, screwdrivers, soldering irons and rivet guns.
February 1989 to February 1993
ARMY
United States Army
Contributed to a team that developed training operations for [number] troupes.
Effectively communicated with other soldiers and commanding officers during high-stress situations.
Helped solidify the proposal for necessary additional security measures to ensure safety was maintained during a $[number] base build-out.
Inspected equipment before each combat exercise, ensuring the safety of soldiers utilizing it.
Managed equipment repair and quality control, saving the [Branch] $[number].
Participated in over [number] evacuation missions.
Ran the [Department] office, supervising [number] soldiers and all aspects of operation for the office.
Ran the [Department] office, supervising [number] soldiers and all aspects of operation for the office.
Received work requests and oversaw the fulfillment of all orders.
Upheld and enforced policies and standards to ensure safety on the base.
Education
June 1988 Page High School Greensboro, North Carolina
Diploma
July 1995 Sultzer Technical School Spartanburg, South Carolina
Certificate, Weaving Machine Fixer- Six Week Course
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