Customer Service Engineer

John M. Hagler

512-***-**** - ********@*********.*** - www.linkedin.com/in/johnhagler

Business Operations Management

P&L Responsibility… Strategic Planning … Market Development … Customer Success … Continuous Improvements

Broad based background in all aspects of Business Operations Management. Experience includes plant engineering, telephony engineering and seismic data development. Created and operated a startup computer services company serving a diverse clientele. Proven ability to manage multiple functions and projects as well as resolve sensitive issues in timely cost efficient manner. Excellent communicator and motivator with the interpersonal skills to cultivate positive relationships and strategic alliances. Additional Competencies:

Project Management - Operational & Financial Analysis - Equipment Selection & Field Installation - Computer Systems Engineering

Capital Improvement Investments - Quality & Productivity Improvements - Voice & Data Communications – Contract Negotiations

Vendor & Supplier Relations – Training & Development - Government & Regulatory Compliance - Public & Community Relations

Cash & Asset Management - Inventory & Material Management – Budget & Cost Controls - Environmental & Safety Assurance

Professional Experience

LaserToner Supply Co., 1989-Present

Owner/Operator

Created start-up computer supplies/services company – self funded – Run all aspects of company to include: Marketing & Sales Management Accounting (A/P, A/R, Payroll, Tax) … Contracts Management … Customer Service … Operations Planning … Employee Staffing & Management … Generated $1.2 million annual sales.

Texas Instruments, Inc. 1980-1989

Sales Management Analyst. (Printer/Computer Sales Division), 1988-1989

Responsible for North American Sales Division … Sales Compensation Management … Planning & Organizational Development.

Computer Systems Engineer (Defense Systems and Electronics Group) 1986 – 1988

Responsible for planning/design for DSEG software systems in ongoing plant operations (Austin) … S/W Design/planning/implementation for Navy HARM missile system (vision system) manufacturing (Dallas)

Computer Systems Engineer (Geophysical Services Inc) 1980 – 1986

Design/maintain custom operating system (assembly language) on proprietary computer systems for satellite communications … Worldwide support for seismic data communications network, travel in US, Mideast, Europe, Far East, Australia

San Marcos Telephone Company, 1979 – 1980

Outside Plant Engineer

Design of fully constructible, telephony network physical plant … Managed the production of efficient designs for new developments, network construction and upgrades … Meet and exceed client delivery schedules … Established relationships with local customers and third-parties to ensure efficient processes … Worked full time while completing full college load

Southwestern Bell Telephone Company (now ATT), 1976 – 1979

Outside Plant Engineer Trainee

Trained with OSP Engineers in design of telephony network physical plant … Worked in the Seguin, New Braunfels, Luling, and Austin markets

Military Experience

Texas State Guard, 1991 – Present

Major, Chief of Staff, Engineers Group

Report to group leader (Colonel) and assist in operational/organizational activities … Engineering assessments of all National Guard Armories (Army & Air) across the State of Texas … Emergency engineering capabilities and disaster response when called upon by the Governor.

Education

MBA, St. Edward’s University

BS, Computer Science, Texas State University

References Provided Upon Establishment Of Mutual Interest

Contact this candidate