Technical Support Information Technology
Resume:
Don Lydiksen 805-***-****
Oxnard, CA ***** *********@*****.***
Senior IT Systems Analyst with 21+ years experience in Information Technology. Rising through the ranks to become a decisive leader in innovation with increasing levels of responsibility along the way. Self-motivated, professional able to work independently with minimal supervision designing, building, installing, troubleshooting, repairing and maintaining a wide variety of systems. Demonstrated solid customer service skills while working with local and remote associates.
Professional Experience
Robert Half Technology - IT Contractor
Community West Bank, Goleta, CA – IT Help Desk Technician (2/2017 – 5/2017) o ShoreTel phone administration
o Active Directory Administration
o Exchange Administration (2010)
o RightFax Administration
o Hardware, software troubleshooting (Local and Remote)
iPhones, Surfaces, Laptops, Desktops, Printers, Copiers
Windows 7, 8, 8.1, 10
MS Office 2013, Skype for Business, Adobe Acrobat
Banking applications
o New PC builds : Laptop, Desktop, Surface
o Desktop and Laptop repair
Workrite Uniform Company, Oxnard, CA - Senior IT Systems Analyst (11/2002 - 7/2016)
Manage daily operations of Information Technology department and evaluating staff performance. o Ensure servers operational and backed up properly.
Migrated servers from Symantec tape backup to a deduplication tapeless solution from Iron Mountain called Live Vault.
Active Directory administration of users, computers, groups, etc ...
Monitor server storage levels.
o Ensure telecommunications systems efficient and operational.
Team leader to convert aging digital phone system to VOIP phone system in multiple locations in the United States and Canada.
Auditing of phone lines and records.
Administrate mobile phones and devices, and plans for United States and Canada.
AT&T in the United States and Rogers in Canada
o Internet Services
o Microsoft 365 Administration
Department Budget
Supervise and evaluate staff performance
o Preparing staff evaluations and conducting performance reviews.
Network management.
o Microsoft server builds, installs and maintenance. o Network switch deployment.
o Network cabling.
o Wi-Fi installation and configuration.
Software inventory and licensing.
o Successfully passed Microsoft license audit in 2014.
Equipment inventory
Security
Don Lydiksen 805-***-****
Oxnard, CA 93033 *********@*****.***
o Physical building security including RFID Badges, Alarm Systems, Digital Video Surveillance. o Data Security including SSL VPN, Data Center Physical Security, Firewalls.
Technical Support
o Providing support for local and remote associates in the United States and Canada.
AS400 Administration.
o Backup, Restore, Hardware, PTFs, Security, User Profiles, Etc ...
MAPICS Administration.
o Backup, Restore, PTFs, Security, User Profiles.
o Modules : Manufacturing, Accounting, Payroll, Distribution. o Assisted in migration to Infor System 21 on an AS400 platform.
Team Leader in upgrading workstations to Windows 10.
Team Member in Brown Paper Mapping of company core processes. Belding Sports Inc. - Office Systems Administrator (5/2002 - 9/2002 Company Closed)
Manage daily operations of the Information Technology department. o SCO Unix Platform
Email system.
Manufacturing system.
Backup operations.
Internet installation via T-1 circuit.
Firewall administration.
Anti-Virus solution via Sonic Wall appliance.
Technical Support
o Providing support for local and remote associates.
Worked with workstations and laptops running DOS, Windows 95/98/ME/2000/XP.
Phone system administration.
o Adds, moves, changes, voicemail.
Department Budget
Reduced time for monthly statistical analysis from weeks to hours using database tools. ARCS Commercial Mortgage - Senior PC & AS400 Technical Support Analyst (4/1996 - 5/2002)
Managed technical support operations for corporate and branch offices.
Network Server Administration.
o Novell 3.12 and 4.11.
o Microsoft NT.
o Backup operations.
AS400 Administration.
o Strategy from McCracken Financial / GE Capital.
o JD-Edwards.
o Lotus Notes (Domino).
Lotus Notes database design.
o Banking communications.
Downloading and processing of lockbox files.
o Bank check design and print operations.
o Backup operations.
Budget for equipment and services.
Don Lydiksen 805-***-****
Oxnard, CA 93033 *********@*****.***
Team Leader converting DaVinci email system to Lotus Notes prior to Y2K.
Team Leader converting Novell NDS to Microsoft Active Directory platform.
Team Leader converting Token Ring network to Ethernet.
Team Member setting up WAN connectivity between corporate and branch locations.
Team Leader installing new HR/Payroll system.
Team Member testing, repairing, and replacing equipment and software ahead of Y2K.
Team Member providing training to Executives and staff on installed systems. State Farm Insurance Company - PC Unit Internship (5/1995 - 8/1995)
Team Member coordinating, loading, installing and trouble shooting Agency Field Office networks. o OS/2 PCs and servers.
o Token Ring networking.
o Completed assignment of setting up PCs and networks in 13 field offices over 10 weeks.
Technical support on site and remote technical support for the region.
Team member training executives and staff on the use of newly installed systems. State Farm Insurance Company - Data Processing Internship (5/1994 - 8/1994)
General Data Processing internship in regional office. o Responsible for learning all aspects of Data Processing operations.
High speed laser and impact printing for forms and reports.
Tape vault and backup operations.
Help Desk Support for regional office.
System and job operations for an IBM 3090 Mainframe.
Working all three shifts over internship.
Education
Bachelor of Science in Computer Information Systems : Humboldt State University (1995)
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