Manager Customer Service

Location:

Posted:

July 26, 2017

John A. Mathis

QUALIFICATIONS

Over 20 years of Leadership, Communication, and Sales experience

Knowledge in Budgeting and Forecasting

Expertise in Scheduling and Logistics

Superb written, verbal, and interpersonal communication skills

PROFESSIONAL EXPERIENCE

GAYLORD NATIONAL (MARRIOTT INTERNATIONAL)

SR MANAGER EVENT SERVICES: MAY 2016 – PRESENT

Assist Director of Event Services Department in day-to-day operations

Oversee the operations of over 500,000 square feet of meeting space

Manage 100+ union Associates and 11 Event Services Managers

Perform various Human Resource duties including scheduling and time and attendance

Work with Conference Management team on Client and Customer expectations

Manage and maintain inventory for Event Services Department

PRODUCTION / DOCK MANAGER: MARCH 2008 – MAY 2016

Coordinated logistics with all outside vendors

Supervised the operation of 23 dock bays

Scheduled the movement of 1MM+ pounds of freight and equipment monthly

Served as venue liaison for all events involving media

HCI MORTGAGE

ACCOUNT EXECUTIVE: JANUARY 2006 – DECEMBER 2007

Established relationships with Small to Mid-Size Mortgage companies in the Washington Metro Region

Generated a pipeline of more than $50MM monthly

Initiated company-wide marketing and prospecting policies

EDUCATION

FROSTBURG STATE UNIVERSITY

BA SPEECH COMMUNICATION 1988

MINOR PUBLIC RELATIONS

SKILLS

Knowledge of Microsoft Word, Excel, and Power Point

Public Speaking

Forklift and Power Lift Certification