Technical Support Manager

Kenneth James E. Santos

**** **** **** *.******** Tondo Manila

Contact no : (099*-***-**** / (02) 256-7047

Email : ******************@*****.*** / ******************@*****.*** OBJECTIVE

Applying for a cutting edge organization that will utilize either or all of my software development, testing and management knowledge and skills, and also to extend my IT Capabilities and knowledge to the company to its fullest and to contribute to the company’s needs as IT personnel.

TECHNICAL SKILLS AND RESPONSIBILITIES

Knowledge in Basic Programming (VB.net)

Documentation of Projects

Hardware and Software Installation

UAT with clients

Review of Requirements Specification and technical design documents to provide timely and meaningful feedback.

Creation of precise, comprehensive, and well-structured test plans and test cases.

Estimate, prioritize, plan, execute, and coordinate testing activities.

Identify, record, document thoroughly and track bugs.

Perform thorough regression and functional testing on software.

Ensuring that validated deliverables meet functional and design specifications PROFICIENCY

TOOLS

YEARS

USED

SKILL

LEVEL

Microsoft Word, Excel, Powerpoint, and Visio 5 Expert Microsoft Visual Studio and Microsoft Dynamics GP 2 Intermediate Adobe Macromedia Flash and Adobe Photoshop 3 Intermediate My SQL 1 Intermediate

Selenium 1 Beginner

INTERNSHIP AND EMPLOYMENT

October 1, 2013 – January 2015 Equitable Computer Services, Inc. 2/f Maxicare Tower 203 Salcedo St.

Legazpi Village Makati City

November 2012 – February 2013 Headstrong Philippines IT Technical Support

15/f Export Bank Plaza Makati City

TRAINING, EXAMS, AND SEMINARS

November 2015 International English Language Testing System (Overall Band Score – 7.5)

British Council Office 10th floor Taipan Place Ortigas Centre, Pasig City

August 2014 Productive Work Attitude Training

2nd Floor Maxicare Tower Makati City

March 2012 Exploring Android

Adamson University, San Marcelino St. Ermita, Manila March 2011 IP or not IP (Intellectual Property)

Adamson University, San Marcelino St. Ermita, Manila EDUCATIONAL BACKGROUND

Tertiary: Adamson University (AdU) 2008 – 2013

San Marcelino St., Ermita Manila

Secondary: La Consolacion College Caloocan (LCC-C) 2004 - 2008 Caloocan City

Elementary: La Consolacion College Caloocan (LCC-C) 1998 – 2004 Caloocan City

PERSONAL DATA

Religion: Roman Catholic

Citizenship: Filipino

Date of Birth: November 14, 1991

Place of Birth: Laguna

Language or Dialect Spoken and Written: English and Filipino. CHARACTER REFERENCE

Mark Oliver Ang Achris Navarro Vio Castillo

Junior Assistant Manager Instructor Software QA

Equitable Computer Services Inc. Adamson University Equitable Computer Services

(091*-***-**** (091*-***-**** (091*-***-****

I hereby certify that the above information is true and correct to the best of my knowledge and belief. Santos, Kenneth James E.

Applicant

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