Customer Service Accounts Receivable
Resume:
MANUEL RODRIGUEZ
Whittier, Ca 90604
**.***********@*****.***
CREDIT & COLLECTIONS PROFESSIONAL
Highly motivated and very enthusiastic Credit & Collections professional seeking advancement in my employment. Successful in leading multiple receivable operations in the enhancement of revenues, reductions in cost, reductions in DSO - Days Sales Outstanding – and compliance to all applicable regulations. I am dependable and work very well within a team setting. Through my various occupations, I have learned accuracy and responsibility, among many other vital skills. I am very organized and work well under pressure. Thank you very much for your time and consideration. I look forward to hearing from you.
EXPERIENCE
2013-Present Proove Bio Science Irvine, Ca
Industry: Innovative and Proprietary testing for Pain Management
Director Of Billing & Collections
I began in this position in March on 2013. At that time Proove Bio was $480k per year company with no direction in the billing and collections process, by November of 2013 we had our first Million dollar month in collections. In 2016 we closed out at $31 million dollars in collections. During my time as a Director, I’ve developed and implemented strategies for Billing and Collections Reimbursement.
My Current Job Duties Include:
Team building and talent development
Negotiating account settlements with insurance companies
Exercising financial management skills though analytics
Maintaining a high level of Customer Service
Set up structured Monthly review of Clients – Revenue volumes and Profitability
Supervise a staff of 16
Accounts Receivable and Payable
Interfacing with customers and outside collection companies
Help customers with billing inquiries
Attending small claims/ Worker Compensation court hearings
Establish Billing & Collection Protocol
Automation of claims – payments and eligibility
Implemented Reimbursement and Payer payment review
Reduced Bad Debt to less than 5%
2009- 2013 Signtronix Torrance, Ca
Industry: Sign Manufacturing & Credit Leasing
Director Credit & Collections
I began in this position February of 2009. At that time Signtronix was a $8.8 Million dollar per year company with a bad debt rate of all most 30%. During my time there we were a $58 million dollar per year company with a bad debt rate of 0.8%. My Department brought in over $31 million dollars in bad debt during my time as Director Credit and Collections.
My current job duties include:
Supervise staff of 10 employees
Run Daily Aging Reports
Working in team environment to achieve goals
Negotiating account settlements
Exercising financial management skills
Maintaining a high level of customer Service
Utilizing “talk-off” skills to collect debts
Insuring team activity on accounts as it appears on the daily Aging
Accounts Receivable and Payable
Interfacing with customers and outside collection companies
Help customers with inquiries
Attending small claims court
Handle Attorney General Letters
Establish Collection Protocol
Handle compliance and grievance Issues with the Better Business Bureau
On Hand Freight/ Returns
Bankruptcy Notice
2005-2009 Cash Call Anaheim, Ca
Industry: Loans & Collections
Legal Recovery Supervisor
I began in this position as a collector and within four months was promoted to a Litigations Specialist. I worked diligently to ensure that my team reached its set goal every month.
My current job duties include:
Supervise staff of 17 employees
Run Daily Gapping Reports
Working in team environment to achieve goals
Negotiating account settlements
Exercising financial management skills
Maintaining a high level of customer Service
Utilizing “talk-off” skills to collect debts
Collected over $1,000,000 to date individually and over $10,000,00 as a team
Insuring team activity on accounts as it appears on the daily ledger
Accounts Receivable and Payable
Interfacing with clients
Help customers with inquiries
Attending small claims court
Filing SC-100’s
Establish Collection Protocol
Handle compliance and grievance Issues
2003-2005 Performance Capital Management Anaheim, Ca
Industry: Collections
Debt Collector
Taking high volume of incoming calls
Debt collection
Specialized in assisting clients with bad credit
Managing high-interest accounts
Negotiating account settlements
Enhancing “talk-off” skills
Finance Management
Making quick decisions in fast paced environment
EDUCATION
2010 – 2012 Cal State Fullerton Fullerton, Ca
Bachelor of Science Degree in Business Managerial
Economics
2002-2004 Fullerton College Fullerton, Ca
General Education
Received AA in May 2004
SKILLS
Bilingual: English/Spanish
FDCPA Knowledgeable
Experienced in Microsoft Office
Collections and Credit Management Seminars
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