Customer Service Data Entry
Resume:
STEVONDA WHITE
**** ********* ****** **** **** Apt 912, Jacksonville, FL, 32256
***********@*********.***
EDUCATION
University of North Florida August 2016- December 2017
Master’s in Public Administration, Concentration Public Policy/Finance G.P.A 3.9
Florida Coastal School of Law August 2015- December 2015
Claflin University - Alice Carson Tisdale Honors College, Orangeburg, South Carolina G.P.A: 3.78
Bachelor of Arts in Politics and Justice Studies (Criminal Justice/ Politics May 2014
Three years of formal Leadership Training through the Honors College
HONORS AND AWARDS
Dean's List, Honorable Mention for the Department of History and Sociology and Who's Who Among Students in American Universities, Claflin Honors Scholarship
EXPERIENCE
Data Analyst/ Risk Prevention: Census Bureau- General Dynamics (Contract) Customer Service January 2017- May 2017
Managed over 350 files daily in the database for the census bureau, forecast over 300 predictions for population growth, used excel sheets to input data, conducted statistics on the US population for the 2017 census test, gathered
Organized / input over 500 files in the database with great precision to detail, reviewed the database over 150 times looking for any potential threats of fraud and identity theft, developed great verbal and written communication skills
ERC- Enhanced Recovery Company- Wells Fargo (Mortgage Specialist) Customer Service/ Risk Prevention January 2016- July 2016
•Managed over 500 customer accounts daily, worked with over 200 spreadsheets a day, input more than 600 documents into the computer, navigated over 15 databases, answered over 300 phone calls daily, handled billing, addressed any inquiries regarding payments, checks, escrow analysis, loan inquiries, and technology issues
AmeriCorps City Year Member (Heyward Gibbes Middle School) July 2014- May 2015
Educates more than 20 7th grade students on Common Core Components such as: reading comprehension, cause and effect, main idea theme and moral, and writing to improve student’s state exam scores.
oSuccesses in the field
Increased students PASS and MAP scores (SC state exam test) by over 20 points: and increased their lexile level (higher level of reading ability) from a 4th grade level to an 8th grade level
Serve as a mentor to help students develop and foster relationships with their peers
oSuccesses in the field Over 15 students established three achievable goals within each nine-week period
Intern: Orangeburg Courthouse (Clerk of Court’s Office)- Data Entry/ Office Assistant January 2014- May 2014
Tracked possible identity theft risks, researched and verified and organized 300 court records, input data, quality control-controlled database, answered over 100 phone calls daily, acquired strong spread sheet and analytical skills, great problem solving skills
Maintained and organized dockets of the court, ability to work with small supervision in a fast past environment with great attention to detail
Increased the company’s productivity by over 20 percent by effective written and verbal communication
skills, increased accuracy in inventory department by over 15 percent and over 200 confidential files per week; all clerical work was completed due to ability to multitask
Responsible for collecting and disbursing over 130 child support fees and fines per day
Intern: South Carolina Legislative Black Caucus, Data Entry/ Office Support February 2013 - April2013
Maintained and researched possible fraud risks, verified and organized over 150 office records, supplies, data entry; clerical, shipped and packaged boxes, counted inventory, and answered over 100phone calls
Participated in over 20 roundtable discussions with representatives of the program, presented a proposal for a bill to the South Carolina Legislative Black Caucus
Pre-Law Society member; (President) (Fall 2011- Spring 2012); Student Government Association (Secretary), Volunteered: Palmetto Senior Care Medical Records, Billing, Product Services ( Jan 2012- Jan 2015)
COMPUTER SKILLS
Proficient in Microsoft Word, Microsoft Power Point, Microsoft Internet Explorer, Microsoft Ex
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