Customer Service Technical Support

**** ********* ** ******** *******,

CO *****

Phone 303-***-****

Email

**************@*****.***

ROBERT ARNDT

Objective

To find a rewarding career to use my potential to the fullest

Employment June 2014 to Present

WOW Internet Phone and Cable

Call Ahead Technical Support Specialist

Duties include Advance trouble shooting to router specific problems

Correcting setting optimizing and improving performance thru Knowledge

Of router configurations and capabilities of modem and how to connect to

Large networks.

Responsible for running reports to sort out trouble calls thru Microsoft

Excel and SharePoint. Find and make recommendations on outages

Trends or potential problems

Work on PROCESS to document and correct outdated procedures

And ongoing new processes to make sure company is all on same page

And all employees can easily access that documentation.

Have prevented over 120,000 dollars in savings for the company in

Fiscal Year 2016 by solving problems and preventing onsite technicians from

Going to customer site.

Tier 2 support for Networking Phone Cable Video

Duties include Troubleshooting and Configuring Routers and Modems Setting up

Networks LAN's -Phone Troubleshooting and Video Optimizing for best results

Also billing and performing at a high level of Customer Satisfaction for Retention.

Side duties also include Sales of Products

All Star recognition for year 2015

2012 to 2014 Farm Specialist Agriculture and Cattleman

Duties included raising and caring of Livestock. (Health- Nutrition-Medical-

Artificial Insemination and many other duties) raised registered Black Angus with breeding purposes in mind working on Tractors/ Hay Balers

/Cutters and other machinery have ran a bulldozer/High lift and can weld.

Wheat

And hay production

1984 to Jan 2012

COMPUTER ENGINEER

Digital Equipment /Compaq /HP

Englewood, CO

Duties included Troubleshooting of Computers Networks and SAN’S

Installation Upgrading and performing preventive maintenance on all hardware

Also connecting multiple software platforms on all equipment. With all the

Hardware and software knowledge the most important was maintaining a high

Level of customer service. Making sure the customer is happy while maintaining

And supporting the brand of the company I represented.

Summary of

Qualifications

Multiples software schools

OpenVMS Tru64 UNIX HP UX Microsoft Red Hat Linux Cisco CCNA

VMWARE HP OPENVIEW Brocade Linksys San Design Cisco Call Manager Juniper Networks

Multiple Hardware Schools

Alpha VAX ProLiant / Blades HP Systems PC’s Printers Storage Fiber Switches Networking Cisco Juniper

EVA Storage 3PAR MSA STORAGE XP

EDUCATION

1982-1984 Indian Hills Community College Ottumwa, IA

Associates Degree in

Computer Maintenance

Fairfield High School 1976-1979

Fairfield Iowa

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